CRM Executive

Job Description

Job Summary: We are looking for a motivated and technically sound Call Centre Executive with a background in Civil Engineering to assist customers with inquiries related to restroom partition products, specifications, installation, and after-sales support . The role involves both technical support and client coordination, ensuring a smooth experience from inquiry to installation. Key Responsibilities: · Handle inbound and outbound (commercial, industrial, institutional projects) · Provide detailed technical support on partition types, mounting styles, measurements, and installation guidelines · Coordinate with internal departments (design, estimation, and installation teams) for project timelines and requirements · Assist contractors, architects, and builders in selecting the right partition systems based on their site needs · Generate and follow up on quotations, site status updates, and order confirmations · Maintain records of customer interactions and transactions using CRM systems · Support after-sales service including handling complaints, damage claims, or replacement requests · Educate clients on care, maintenance, and warranty of partition systems Requirements: · Diploma/Degree in Civil Engineering or relevant construction-related field · 1+ years of experience in a customer service, technical support, or sales coordination role · Strong knowledge of restroom partition systems or willingness to learn · Excellent communication and interpersonal skills · Ability to read and interpret site drawings and basic technical specs · Proficient in Microsoft Office and CRM tools · Ability to multitask and manage client expectations professionally Nice to Have: · Previous experience in building material, interior fit-outs, or washroom accessories industry · Exposure to handling contractors, architects, or project managers · Working knowledge of AutoCAD (to interpret layout drawings) Job Type: Full-time Pay: ₹20,000.00 - ₹30,000.00 per month Benefits: Health insurance Schedule: Day shift Supplemental Pay: Performance bonus Application Question(s): How many Years of experience do you have in Lead generation? Work Location: In person