Job Responsibilities : · Act as a single point of contact for customers (dealers, distributors, architects, and international clients). · Build strong customer relationships by responding promptly to queries and ensuring timely communication. · Handle order tracking, shipment updates, and after-sales support. · Manage feedback, complaints, and ensure timely resolution with internal teams. · Coordinate with production, dispatch, and logistics teams for timely order fulfillment. · Maintain and track order status from confirmation to delivery and documentation. · Ensure adherence to agreed delivery timelines and service-level commitments. · Manage sample dispatches, product catalogues, and technical specifications requests. · Assist with documentation like commercial invoices, packing lists, Bill of Lading, COO, etc. · Coordinate with CHA (Customs House Agents), freight forwarders, and export team. · Track container shipments and keep customers informed. · Maintain accurate customer databases in CRM software (e.g., Zoho, Salesforce, or ERP). · Generate reports on customer activity, sales pipeline, order delays, and service issues. · Monitor customer satisfaction metrics and prepare performance dashboards. Education Qualification · Bachelor’s Degree in Business, Commerce, or related field (MBA preferred). · 2–6 years of experience in customer relationship/client servicing, preferably in laminates/plywood/wood products industry. · Exposure to international trade and export documentation . · Proficiency in MS Office (Excel, Word), CRM tools, and ERP systems. · Strong written and verbal communication skills in English (Hindi and regional languages are a plus). · High attention to detail, multitasking ability, and a customer-centric attitude. Job Type: Full-time Pay: ₹20,000.00 - ₹30,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Work Location: In person

o Identify and develop new business opportunities through B2B and B2C channels (dealers, distributors, architects, interior designers, contractors, and OEMs). o Expand market presence by onboarding new channel partners and dealers in assigned territories. o Achieve sales targets through effective planning and execution. o Drive revenue growth by increasing product penetration and expanding client base. o Build and maintain strong relationships with key stakeholders including architects, builders, interior designers, and contractors. o Conduct regular follow-ups to ensure customer satisfaction and repeat business. o Organize product presentations, sampling, and demonstrations to key clients. o Represent the company in exhibitions, trade shows, and marketing events. o Conduct regular market surveys to understand industry trends, competitor activities, pricing strategies, and customer needs. o Provide market feedback to the product and management teams. o Maintain accurate sales reports, forecasts, and activity logs. o Coordinate with internal teams for order execution, logistics, collections, and after-sales support. Education Qualification · Bachelor’s degree in Marketing, Business Administration, or related field (MBA preferred). · 4–8 years of experience in business development or sales in laminates, plywood, veneer, or related building material sectors. · Strong network of industry professionals including dealers, architects, and interior designers. · Good knowledge of the local/regional market dynamics. · Excellent communication, negotiation, and interpersonal skills. · Proficiency in CRM tools and MS Office. · Achievement of sales and revenue targets. · Dealer/distributor network expansion. · Client acquisition and retention rate. · Frequency of market visits and lead conversions. · Market intelligence and competitor reporting accuracy. Job Type: Full-time Pay: Up to ₹40,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Ability to commute/relocate: Saket, Delhi, Delhi: Reliably commute or planning to relocate before starting work (Preferred) Language: English (Preferred) Work Location: In person

o Identify and develop new business opportunities through B2B and B2C channels (dealers, distributors, architects, interior designers, contractors, and OEMs). o Expand market presence by onboarding new channel partners and dealers in assigned territories. o Achieve sales targets through effective planning and execution. o Drive revenue growth by increasing product penetration and expanding client base. o Build and maintain strong relationships with key stakeholders including architects, builders, interior designers, and contractors. o Conduct regular follow-ups to ensure customer satisfaction and repeat business. o Organize product presentations, sampling, and demonstrations to key clients. o Represent the company in exhibitions, trade shows, and marketing events. o Conduct regular market surveys to understand industry trends, competitor activities, pricing strategies, and customer needs. o Provide market feedback to the product and management teams. o Maintain accurate sales reports, forecasts, and activity logs. o Coordinate with internal teams for order execution, logistics, collections, and after-sales support. Education Qualification · Bachelor’s degree in Marketing, Business Administration, or related field (MBA preferred). · 4–8 years of experience in business development or sales in laminates, plywood, veneer, or related building material sectors. · Strong network of industry professionals including dealers, architects, and interior designers. · Good knowledge of the local/regional market dynamics. · Excellent communication, negotiation, and interpersonal skills. · Proficiency in CRM tools and MS Office. · Achievement of sales and revenue targets. · Dealer/distributor network expansion. · Client acquisition and retention rate. · Frequency of market visits and lead conversions. · Market intelligence and competitor reporting accuracy. Job Type: Full-time Pay: Up to ₹40,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Ability to commute/relocate: Saket, Delhi, Delhi: Reliably commute or planning to relocate before starting work (Preferred) Language: English (Preferred) Work Location: In person