Job
Description
Job Responsibilities : · Act as a single point of contact for customers (dealers, distributors, architects, and international clients). · Build strong customer relationships by responding promptly to queries and ensuring timely communication. · Handle order tracking, shipment updates, and after-sales support. · Manage feedback, complaints, and ensure timely resolution with internal teams. · Coordinate with production, dispatch, and logistics teams for timely order fulfillment. · Maintain and track order status from confirmation to delivery and documentation. · Ensure adherence to agreed delivery timelines and service-level commitments. · Manage sample dispatches, product catalogues, and technical specifications requests. · Assist with documentation like commercial invoices, packing lists, Bill of Lading, COO, etc. · Coordinate with CHA (Customs House Agents), freight forwarders, and export team. · Track container shipments and keep customers informed. · Maintain accurate customer databases in CRM software (e.g., Zoho, Salesforce, or ERP). · Generate reports on customer activity, sales pipeline, order delays, and service issues. · Monitor customer satisfaction metrics and prepare performance dashboards. Education Qualification · Bachelor’s Degree in Business, Commerce, or related field (MBA preferred). · 2–6 years of experience in customer relationship/client servicing, preferably in laminates/plywood/wood products industry. · Exposure to international trade and export documentation . · Proficiency in MS Office (Excel, Word), CRM tools, and ERP systems. · Strong written and verbal communication skills in English (Hindi and regional languages are a plus). · High attention to detail, multitasking ability, and a customer-centric attitude. Job Type: Full-time Pay: ₹20,000.00 - ₹30,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Work Location: In person
