Wazir Pur III, Delhi, Delhi
INR 0.2 - 0.21 Lacs P.A.
Work from Office
Full Time
We are hiring a Call Center Executive with knowledge and experience in supporting e-commerce platforms, specifically for Shopify websites . If you have expertise in customer service and have worked with Shopify’s order management. As a Call Center Executive, you will be a key player in providing excellent support to our customers, ensuring smooth communication and resolving issues related to their shopping experience on our Shopify site. Key Responsibilities : Manage outbound calls to assist customers with order queries, deliveries, returns, and payment-related issues. Guide website navigation, product selection, and checkout process for customers on the Shopify platform. Handle NDR, RTO, and Abandoned Cart follow-ups to improve customer satisfaction and reduce cart abandonment. Resolve customer complaints and offer solutions, ensuring a positive customer experience. Document customer interactions and update the CRM system accordingly. Required Qualifications : Previous experience as a call center executive or in customer service, ideally in an e-commerce or Shopify environment. Knowledge of NDR (Non-Delivery Reports) , RTO (Return to Origin) , and Abandoned Cart follow-ups. Excellent verbal and written communication skills. Ability to work in a fast-paced environment and handle customer inquiries effectively. Familiarity with CRM systems and general office software. Job Type: Full-time Pay: ₹20,000.00 - ₹21,000.00 per month Schedule: Day shift Language: Telugu (Required) Work Location: In person
Wazir Pur III, Delhi, Delhi
INR 0.15 - 0.2 Lacs P.A.
Work from Office
Full Time
We are hiring a Call Center Executive with knowledge and experience in supporting e-commerce platforms, specifically for Shopify websites . If you have expertise in customer service and have worked with Shopify’s order management. As a Call Center Executive, you will be a key player in providing excellent support to our customers, ensuring smooth communication and resolving issues related to their shopping experience on our Shopify site. Key Responsibilities : Manage outbound calls to assist customers with order queries, deliveries, returns, and payment-related issues. Guide website navigation, product selection, and checkout process for customers on the Shopify platform. Handle NDR, RTO, and Abandoned Cart follow-ups to improve customer satisfaction and reduce cart abandonment. Resolve customer complaints and offer solutions, ensuring a positive customer experience. Document customer interactions and update the CRM system accordingly. Required Qualifications : Previous experience as a call center executive or in customer service, ideally in an e-commerce or Shopify environment. Knowledge of NDR (Non-Delivery Reports) , RTO (Return to Origin) , and Abandoned Cart follow-ups. Excellent verbal and written communication skills. Ability to work in a fast-paced environment and handle customer inquiries effectively. Familiarity with CRM systems and general office software. Job Type: Full-time Pay: ₹15,000.00 - ₹20,000.00 per month Schedule: Day shift Language: English (Required) Work Location: In person
Wazir Pur III, Delhi, Delhi
INR 0.3 - 0.35 Lacs P.A.
On-site
Full Time
About the Role: We are looking for an experienced and result-driven E-commerce Manager to lead and manage our online retail operations. The ideal candidate must have at least 5 years of experience handling e-commerce platforms including Amazon, Flipkart, Amazon Seller Flex, and Unicommerce . This role demands a strategic thinker with hands-on operational expertise, strong analytical skills, and a proven track record of scaling e-commerce business. Key Responsibilities: Manage end-to-end operations across Amazon, Flipkart , and other online marketplaces. Oversee daily order processing, product listings, pricing updates, and inventory management using Amazon Seller Flex and Unicommerce . Optimize product listings (SEO, content, images) for better visibility and conversions. Monitor and analyze sales performance, return rates, and customer feedback to identify improvement areas. Coordinate with warehousing and logistics teams to ensure timely dispatch and delivery of orders. Run promotions, ad campaigns, and deals on marketplaces in coordination with platform account managers. Monitor key KPIs such as sales growth, fulfillment rates, buy box win rate, etc. Maintain accurate stock levels and avoid overstocking/understocking situations using Unicommerce . Resolve customer service issues, account health warnings, and policy compliance violations on marketplace dashboards. Identify and implement strategies to increase online revenue and improve ROI. Requirements: Minimum 5 years of hands-on experience managing e-commerce operations. Strong working knowledge of Amazon Seller Central , Flipkart Seller Hub , Amazon Seller Flex , and Unicommerce . Experience in handling e-commerce logistics, warehousing, and third-party integrations. Strong analytical skills with proficiency in Excel, reporting tools, and sales dashboards. Ability to manage multiple SKUs and categories across platforms. Knowledge of e-commerce regulations, policies, and marketplace best practices. Excellent communication, negotiation, and problem-solving skills. About the Company: Filohevis Fashion Private Limited is a dynamic and rapidly growing fashion brand based in New Delhi, specializing in premium men's apparel. With a commitment to quality and style, Filohevis offers a diverse range of clothing, including formal shirts, casual wear, and party attire, designed to cater to the modern man's wardrobe needs. Operating from its headquarters in Wazirpur Industrial Area, New Delhi, Filohevis has established a strong presence in the online fashion market. The brand's products are available on major e-commerce platforms such as Amazon and Flipkart, offering customers high-quality garments at competitive prices Job Type: Full-time Pay: ₹30,000.00 - ₹35,000.00 per month Education: Bachelor's (Preferred) Experience: E-Commerce: 5 years (Required) Work Location: In person
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