We are hiring a Call Center Executive with knowledge and experience in supporting e-commerce platforms, specifically for Shopify websites . If you have expertise in customer service and have worked with Shopify’s order management. As a Call Center Executive, you will be a key player in providing excellent support to our customers, ensuring smooth communication and resolving issues related to their shopping experience on our Shopify site. Key Responsibilities : Manage outbound calls to assist customers with order queries, deliveries, returns, and payment-related issues. Guide website navigation, product selection, and checkout process for customers on the Shopify platform. Handle NDR, RTO, and Abandoned Cart follow-ups to improve customer satisfaction and reduce cart abandonment. Resolve customer complaints and offer solutions, ensuring a positive customer experience. Document customer interactions and update the CRM system accordingly. Required Qualifications : Previous experience as a call center executive or in customer service, ideally in an e-commerce or Shopify environment. Knowledge of NDR (Non-Delivery Reports) , RTO (Return to Origin) , and Abandoned Cart follow-ups. Excellent verbal and written communication skills. Ability to work in a fast-paced environment and handle customer inquiries effectively. Familiarity with CRM systems and general office software. Job Type: Full-time Pay: ₹20,000.00 - ₹21,000.00 per month Schedule: Day shift Language: Telugu (Required) Work Location: In person
We are hiring a Call Center Executive with knowledge and experience in supporting e-commerce platforms, specifically for Shopify websites . If you have expertise in customer service and have worked with Shopify’s order management. As a Call Center Executive, you will be a key player in providing excellent support to our customers, ensuring smooth communication and resolving issues related to their shopping experience on our Shopify site. Key Responsibilities : Manage outbound calls to assist customers with order queries, deliveries, returns, and payment-related issues. Guide website navigation, product selection, and checkout process for customers on the Shopify platform. Handle NDR, RTO, and Abandoned Cart follow-ups to improve customer satisfaction and reduce cart abandonment. Resolve customer complaints and offer solutions, ensuring a positive customer experience. Document customer interactions and update the CRM system accordingly. Required Qualifications : Previous experience as a call center executive or in customer service, ideally in an e-commerce or Shopify environment. Knowledge of NDR (Non-Delivery Reports) , RTO (Return to Origin) , and Abandoned Cart follow-ups. Excellent verbal and written communication skills. Ability to work in a fast-paced environment and handle customer inquiries effectively. Familiarity with CRM systems and general office software. Job Type: Full-time Pay: ₹15,000.00 - ₹20,000.00 per month Schedule: Day shift Language: English (Required) Work Location: In person
About the Role: We are looking for an experienced and result-driven E-commerce Manager to lead and manage our online retail operations. The ideal candidate must have at least 5 years of experience handling e-commerce platforms including Amazon, Flipkart, Amazon Seller Flex, and Unicommerce . This role demands a strategic thinker with hands-on operational expertise, strong analytical skills, and a proven track record of scaling e-commerce business. Key Responsibilities: Manage end-to-end operations across Amazon, Flipkart , and other online marketplaces. Oversee daily order processing, product listings, pricing updates, and inventory management using Amazon Seller Flex and Unicommerce . Optimize product listings (SEO, content, images) for better visibility and conversions. Monitor and analyze sales performance, return rates, and customer feedback to identify improvement areas. Coordinate with warehousing and logistics teams to ensure timely dispatch and delivery of orders. Run promotions, ad campaigns, and deals on marketplaces in coordination with platform account managers. Monitor key KPIs such as sales growth, fulfillment rates, buy box win rate, etc. Maintain accurate stock levels and avoid overstocking/understocking situations using Unicommerce . Resolve customer service issues, account health warnings, and policy compliance violations on marketplace dashboards. Identify and implement strategies to increase online revenue and improve ROI. Requirements: Minimum 5 years of hands-on experience managing e-commerce operations. Strong working knowledge of Amazon Seller Central , Flipkart Seller Hub , Amazon Seller Flex , and Unicommerce . Experience in handling e-commerce logistics, warehousing, and third-party integrations. Strong analytical skills with proficiency in Excel, reporting tools, and sales dashboards. Ability to manage multiple SKUs and categories across platforms. Knowledge of e-commerce regulations, policies, and marketplace best practices. Excellent communication, negotiation, and problem-solving skills. About the Company: Filohevis Fashion Private Limited is a dynamic and rapidly growing fashion brand based in New Delhi, specializing in premium men's apparel. With a commitment to quality and style, Filohevis offers a diverse range of clothing, including formal shirts, casual wear, and party attire, designed to cater to the modern man's wardrobe needs. Operating from its headquarters in Wazirpur Industrial Area, New Delhi, Filohevis has established a strong presence in the online fashion market. The brand's products are available on major e-commerce platforms such as Amazon and Flipkart, offering customers high-quality garments at competitive prices Job Type: Full-time Pay: ₹30,000.00 - ₹35,000.00 per month Education: Bachelor's (Preferred) Experience: E-Commerce: 5 years (Required) Work Location: In person
About the Role: We are looking for an experienced and result-driven E-commerce Manager to lead and manage our online retail operations. The ideal candidate must have at least 5 years of experience handling e-commerce platforms including Amazon, Flipkart, Amazon Seller Flex, and Unicommerce . This role demands a strategic thinker with hands-on operational expertise, strong analytical skills, and a proven track record of scaling e-commerce business. Key Responsibilities: Manage end-to-end operations across Amazon, Flipkart , and other online marketplaces. Oversee daily order processing, product listings, pricing updates, and inventory management using Amazon Seller Flex and Unicommerce . Optimize product listings (SEO, content, images) for better visibility and conversions. Monitor and analyze sales performance, return rates, and customer feedback to identify improvement areas. Coordinate with warehousing and logistics teams to ensure timely dispatch and delivery of orders. Run promotions, ad campaigns, and deals on marketplaces in coordination with platform account managers. Monitor key KPIs such as sales growth, fulfillment rates, buy box win rate, etc. Maintain accurate stock levels and avoid overstocking/understocking situations using Unicommerce . Resolve customer service issues, account health warnings, and policy compliance violations on marketplace dashboards. Identify and implement strategies to increase online revenue and improve ROI. Requirements: Minimum 5 years of hands-on experience managing e-commerce operations. Strong working knowledge of Amazon Seller Central , Flipkart Seller Hub , Amazon Seller Flex , and Unicommerce . Experience in handling e-commerce logistics, warehousing, and third-party integrations. Strong analytical skills with proficiency in Excel, reporting tools, and sales dashboards. Ability to manage multiple SKUs and categories across platforms. Knowledge of e-commerce regulations, policies, and marketplace best practices. Excellent communication, negotiation, and problem-solving skills. About the Company: Filohevis Fashion Private Limited is a dynamic and rapidly growing fashion brand based in New Delhi, specializing in premium men's apparel. With a commitment to quality and style, Filohevis offers a diverse range of clothing, including formal shirts, casual wear, and party attire, designed to cater to the modern man's wardrobe needs. Operating from its headquarters in Wazirpur Industrial Area, New Delhi, Filohevis has established a strong presence in the online fashion market. The brand's products are available on major e-commerce platforms such as Amazon and Flipkart, offering customers high-quality garments at competitive prices Job Type: Full-time Pay: ₹30,000.00 - ₹35,000.00 per month Education: Higher Secondary(12th Pass) (Preferred) Experience: E-Commerce: 5 years (Required) Work Location: In person
About the Role: We are looking for an experienced and result-driven E-commerce Manager to lead and manage our online retail operations. The ideal candidate must have at least 5 years of experience handling e-commerce platforms including Amazon, Flipkart, Amazon Seller Flex, and Unicommerce . This role demands a strategic thinker with hands-on operational expertise, strong analytical skills, and a proven track record of scaling e-commerce business. Key Responsibilities: Manage end-to-end operations across Amazon, Flipkart , and other online marketplaces. Oversee daily order processing, product listings, pricing updates, and inventory management using Amazon Seller Flex and Unicommerce . Optimize product listings (SEO, content, images) for better visibility and conversions. Monitor and analyze sales performance, return rates, and customer feedback to identify improvement areas. Coordinate with warehousing and logistics teams to ensure timely dispatch and delivery of orders. Run promotions, ad campaigns, and deals on marketplaces in coordination with platform account managers. Monitor key KPIs such as sales growth, fulfillment rates, buy box win rate, etc. Maintain accurate stock levels and avoid overstocking/understocking situations using Unicommerce . Resolve customer service issues, account health warnings, and policy compliance violations on marketplace dashboards. Identify and implement strategies to increase online revenue and improve ROI. Requirements: Minimum 5 years of hands-on experience managing e-commerce operations. Strong working knowledge of Amazon Seller Central , Flipkart Seller Hub , Amazon Seller Flex , and Unicommerce . Experience in handling e-commerce logistics, warehousing, and third-party integrations. Strong analytical skills with proficiency in Excel, reporting tools, and sales dashboards. Ability to manage multiple SKUs and categories across platforms. Knowledge of e-commerce regulations, policies, and marketplace best practices. Excellent communication, negotiation, and problem-solving skills. About the Company: Filohevis Fashion Private Limited is a dynamic and rapidly growing fashion brand based in New Delhi, specializing in premium men's apparel. With a commitment to quality and style, Filohevis offers a diverse range of clothing, including formal shirts, casual wear, and party attire, designed to cater to the modern man's wardrobe needs. Operating from its headquarters in Wazirpur Industrial Area, New Delhi, Filohevis has established a strong presence in the online fashion market. The brand's products are available on major e-commerce platforms such as Amazon and Flipkart, offering customers high-quality garments at competitive prices Job Type: Full-time Work Location: In person
Job Description – Customer Support Executive Location: Delhi (On-site) Job Type: Full-time Experience: Minimum 1–2 years in CRM / Customer Support in a similar environment (D2C/E-commerce preferred) About the Role We’re hiring a sharp, dependable Customer Support Executive who has hands-on experience managing customer queries and working closely with internal teams. This role requires someone who can think on their feet, communicate clearly, and handle real-world situations with maturity and common sense. Key Responsibilities Handle customer queries across different platforms such as Whatsapp, Social Media etc. Manage order-related escalations: exchanges, cancellations, refunds, address changes, etc. Work closely with logistics, warehouse & operations teams to resolve issues quickly. Monitor open cases and ensure timely follow-ups until resolution. Maintain organised data and documents via CRM software & sheets. Identify recurring issues and suggest practical improvements. Ensure professional, empathetic, and fluent communication at all times. Requirements Must have prior Customer Support experience in D2C/e-commerce or fast-paced customer-facing environments. Excellent English & Hindi communication skills — written + verbal. Strong common sense, decision-making ability & professionalism. Ability to multitask under pressure and meet deadlines. Strong understanding of customer experience standards. Good teamwork skills — should coordinate smoothly with internal teams. Basic knowledge of Excel/Google Sheets & CRM tools. Nice to Have Experience with order management, logistics follow-ups, and customer retention strategies. Experience handling high query volumes. Job Type: Full-time Pay: ₹25,000.00 - ₹30,000.00 per month Work Location: In person
Accountant (E-Commerce) Location: Delhi (On-Site) Experience Required: 3-5 years in e-commerce accounting About the Role We’re looking for a sharp, proactive Online Accountant Specialist who knows their way around e-commerce finances like a pro. If you’ve handled accounts for Amazon, Flipkart, Myntra, and preferably D2C brand operations — you’ll feel right at home here. Key Responsibilities Manage day-to-day accounting and financial records Handle reconciliation for Amazon, Flipkart, Myntra, Ajio, and website/D2C orders Track payouts, returns, RTO, claims, and settlement reports from marketplaces Maintain accurate books using accounting software (Zoho / Tally / QuickBooks etc.) Prepare GST working, filing data, invoicing, debit notes & credit notes Maintain inventory accounting, costing, and stock adjustments Coordinate with operations, logistics, and finance teams for smooth workflow Monthly P&L, balance sheet & financial reporting Identify mismatches, leakages, and profitability improvement areas Assist in some order processing operations Requirements 3-5 years of experience in e-commerce accounting (Amazon/Flipkart/Myntra mandatory) Strong understanding of marketplace fee structures, deductions & settlements Experience with GST, TDS, and Indian compliance Good Excel skills (VLOOKUP, Pivot, formulas) Detail-oriented, reliable, and strong problem-solving mindset Prior experience with D2C brand finances is a major plus Job Type: Full-time Pay: ₹20,000.00 - ₹25,000.00 per month Work Location: In person
Job Title: Customer Support Executive (Written Communication) Location: Wazirpur Industrial Area, Delhi Employment Type: Full-time (In-office) Salary: ₹20,000 – ₹25,000 per month Experience: 0–5 years About the Role We’re looking for a Customer Support Executive with excellent written English to handle customer communication across email, chat, and social platforms. This is a strictly in-office role and ideal for someone who can write clearly, professionally, and confidently. If you can turn confused customers into happy ones using words (not excuses), you’ll fit right in. Key Responsibilities Respond to customer queries via email, chat, WhatsApp, and social media Handle order-related questions, complaints, and escalations professionally Maintain a polite, brand-appropriate tone in all written communication Coordinate with internal teams (operations, logistics, tech) to resolve issues Update customer details, tickets, and notes accurately in CRM systems Ensure quick turnaround time and high customer satisfaction Required Skills & Qualifications Excellent written English is mandatory (grammar, clarity, tone) Basic computer knowledge and comfort using tools like email & CRM systems Strong problem-solving mindset and attention to detail Ability to handle multiple conversations efficiently Freshers with strong communication skills are welcome Experience 0–5 years in customer support, CRM, or communication-heavy roles Prior e-commerce or D2C experience is a plus (not compulsory) Who Should Apply Fresh graduates with strong written English Candidates who enjoy customer communication and problem-solving Those looking for a stable, full-time in-office role Job Type: Full-time Pay: ₹20,000.00 - ₹25,000.00 per month Work Location: In person
Job Description: Order Processor (E-commerce) Company: Filohevis Location: Wazirpur Industrial Area, Delhi Job Type: Full-time, In-office Salary: ₹25,000 per month Role Overview We are looking for a detail-oriented Order Processor to manage and process daily Shopify orders. The role requires strong Excel skills, accuracy, and the ability to coordinate smoothly with internal teams and logistics partners. This position is critical to ensuring timely and error-free order fulfillment. Key Responsibilities Process daily orders received via Shopify Maintain and update order data using Excel (tracking sheets, reports, reconciliations) Verify customer details, addresses, SKUs, and payment status before dispatch Coordinate with the warehouse and logistics partners for timely order fulfillment Track dispatched, delivered, RTO, and pending orders Identify and resolve order-related discrepancies or errors Generate daily and weekly order reports Ensure accuracy and consistency in order records Required Skills & Qualifications Strong working knowledge of Excel (filters, VLOOKUP/XLOOKUP, basic formulas preferred) Hands-on experience with Shopify order management (preferred but not mandatory) High attention to detail and accuracy Basic understanding of e-commerce order flow Good organizational and time-management skills Ability to handle repetitive tasks efficiently Experience 0–2 years of experience in order processing, operations, or e-commerce support Working Hours 6 days a week Office-based role What We’re Looking For Someone reliable, structured, and process-driven Comfortable working with numbers, sheets, and daily operational tasks Can handle pressure during high order volumes without messing things up Job Types: Full-time, Permanent Pay: ₹22,000.00 - ₹25,000.00 per month Work Location: In person