CRM Executive

Key Responsibilities:

Welcome Kits for Pan India Projects:

• Oversee the preparation and timely distribution of welcome kits to customers for all Pan India

projects.

• Ensure the kits are aligned with company standards and provide necessary information to

customers.

Collection & Registration of Bangalore Projects:

• Responsible for the collection and registration of customer details for all projects in

Bangalore.

• Ensure proper documentation and data entry in the Sales Force.

Bank Documents Preparation for Bangalore Projects:

• Prepare and verify the necessary bank documents for all Bangalore-based projects.

• Work closely with the finance department to ensure correct documentation and timely

submission.

Coordination with Banker for Payouts:

• Coordinate with the banker to log in cases through the Connector Code for all projects.

• Ensure that payouts are processed monthly for all Pan India projects, and monitor for

discrepancies.

Mail Communication with Customers for All Pan India Projects:

• Manage communication with customers regarding project updates, inquiries, and concerns.

• Ensure timely and professional responses to customer queries via email for all Pan India

projects.

Cancellation & Refund Process for Pan India Projects:

• Handle cancellations and process refunds for customers across all Pan India projects.

• Ensure compliance with company policies and maintain proper records of all cancellations

and refunds.

Document Scanning & Uploading in SF for Pan India Projects:

• Scan and upload relevant project documents into Salesforce (SF) for all Pan India projects.

• Ensure all documents are accurately categorized and stored for easy access and future

reference.

Required Qualifications & Experience:

• Education: Graduation/Post Graduation or equivalent qualification from a reputed institution

• Experience: Minimum 3–4years in CRM

• Preferred Industry: Real Estate / Construction / Property Consultancy

• Technical Skills: Strong Communication, Knowledge on Sales Force, Documentations,

Customer Communication, Proactive approach.

Job Type: Full-time

Pay: ₹400,000.00 - ₹600,000.00 per year

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift

Work Location: In person