CRM Executive

About Derewala Industries Ltd.:

Derewala is a name synonymous with innovation, sustainability, and quality in the world of jewelry manufacturing. With cutting-edge technology and a global clientele, we are committed to creating timeless pieces while maintaining eco-friendly practices. Since our humble beginnings in 1987, we have adhered to the highest standards of quality and on-time delivery. Headquartered in Jaipur, India's jewellery hub, Derewala has expanded its global footprint, serving esteemed clients in over 30 countries across 6 continents.

Location

Working Days

Sample and Brief Management

• Review all new and specific jewellery briefs, collaborating with production and PPC (Production Planning & Control) teams to ensure samples are production friendly.
• Send approved samples and briefs to customers, providing tracking details and photos.

Inspection and Reporting

• Prepare and send all inspection reports to customers, ensuring thorough documentation and accuracy.
• Manage approvals for PP samples, shipment samples, and packaging samples, including tracking details, and ensure timely customer communication.

Shipment and Post-Shipment Communication

• Inform buyers once a shipment has been dispatched (mandatory for every PO).
• Notify buyers of any delays at least 10 days before shipment, ensuring transparency and proactive issue resolution.

Design and Offer Management

• Issue design briefs and prepare offers for new or existing designs.
• Prepare and send quotations for customer requests.

Sample and Material Follow-Up

• Track progress and follow up on samples and materials, ensuring timely delivery and quality control.
• Fill out specification sheets required by customers and prepare return invoices as needed.

Shipment and Goods Processing

• Verify the quality of all sample shipments, prepare Return Goods Authorization (RGA), and coordinate with the Exim (Export-Import) department for shipment documentation.

Customer Communication

• Manage email communications with buyers, ensuring clear, professional, and timely responses.

Preferred Candidate Profile-

• 0-3 years of experience in merchandising/ customer relationship management in Luxury Goods/ Retails industry
• Excellent communication and interpersonal skills
• Must be graduate or MBA / PGDM holder