CRM Executive

Job Title: Client Relationship Executive – CRM Executive

Location:

Job Type

Salary

About The Role

Client Relationship Executive (CRM)

Key Responsibilities

• Manage client communication after order placement through to payment collection
• Provide after-sales service and ensure customer satisfaction
• Proactively collect and document genuine client feedback
• Handle and resolve client queries and escalate issues when necessary
• Maintain regular follow-ups with clients on deliveries, service issues, and payments
• Support clients with detailed information about company products and services
• Act as the single point of contact for assigned clients
• Coordinate internally with relevant teams to ensure timely and accurate resolution of issues
  

Key Skills & Requirements

• Polite, professional, and confident communication skills (spoken and written)
• Strong follow-up skills and commitment to closure
• Ability to understand client needs and respond accordingly
• Proactive and self-driven approach to customer service
• Good organizational and time-management skills
• Must be comfortable handling client calls and staying accessible
• Knowledge of the company’s products/services (training will be provided)
• Proficiency in MS Office, email, and basic CRM tools is an advantage
  

Qualifications

• Graduate in any discipline (B.Com, BBA, BA, etc.)
• 1–3 years of experience in client servicing, CRM, or customer support preferred
  

What We Offer

• Friendly and supportive work environment
• Training and mentorship for skill development
• Opportunity to grow into senior CRM or account management roles
• Exposure to real-time customer relationship processes and cross-functional coordination
  

Note

Kasturi Nagar, Bangalore

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