CRM Executive

Experience: Should have at least 1 year of experience in CRM or real estate.

Core responsibilities of a Customer Relationship Manager:

Develop & execute customer relationship management campaigns to increase customer loyalty
Prepare a set of universal customer relationship procedures & apply them at every level of the companyAnalyze customer behavior and measure their impact on business outcomes to update strategiesMaintain smooth communication with customers and promptly reply to their queriesRespond and resolve customer complaints quickly and efficientlyDivide customers into different classes based on common characteristics like demographics or behaviors and personalize the approach effectivelyRun effective promotional activities to optimize sales growth and customer retentionUse existing customer data to gain new leads and potential customersUnderstand previous customer attitudes to better engage current customersIdentify new and more cost-efficient communication channels with customersIdentify the most efficient customer interaction approaches & prioritize them accordinglyKeep customers updated about the latest collections & special offers in order to increase salesAdopt new trends & strategies to expand the customer base such as upselling and cross-sellingCoordinate different departments in terms of their customer interactions and establish a way to increase the level and effectiveness of their cooperationNotify admins and upper management about all the execution plans & required changesMonitor direct competitors of the company and find out how they handle customer relationships

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

• Flexible schedule
• Internet reimbursement
• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Work Location: In person