CRM Executive

Job Title: Client Relationship Executive – CRM Executive

Location:

Kasturi Nagar, Bangalore (On-Site)

Job Type:

Full-Time | Immediate Joining Preferred

Salary:

Negotiable (Based on experience and communication skills)

Gender Preference:

Female candidates preferred

About the Role:

We are seeking a Client Relationship Executive (CRM) who can manage end-to-end customer engagement, handle client service after order placement, and ensure client satisfaction through effective follow-ups and support. The ideal candidate should be customer-oriented, polite, and proactive with excellent communication skills.

Key Responsibilities:

• Manage client communication after order placement through to payment collection
• Provide after-sales service and ensure customer satisfaction
• Proactively collect and document genuine client feedback
• Handle and resolve client queries and escalate issues when necessary
• Maintain regular follow-ups with clients on deliveries, service issues, and payments
• Support clients with detailed information about company products and services
• Act as the single point of contact for assigned clients
• Coordinate internally with relevant teams to ensure timely and accurate resolution of issues

Key Skills & Requirements:

• Polite, professional, and confident communication skills (spoken and written)
• Strong follow-up skills and commitment to closure
• Ability to understand client needs and respond accordingly
• Proactive and self-driven approach to customer service
• Good organizational and time-management skills
• Must be comfortable handling client calls and staying accessible
• Knowledge of the company’s products/services (training will be provided)
• Proficiency in MS Office, email, and basic CRM tools is an advantage

Qualifications:

• Graduate in any discipline (B.Com, BBA, BA, etc.)
• 1–3 years of experience in client servicing, CRM, or customer support preferred

What We Offer:

• Friendly and supportive work environment
• Training and mentorship for skill development
• Opportunity to grow into senior CRM or account management roles
• Exposure to real-time customer relationship processes and cross-functional coordination

Note:
This is a full-time, on-site role based in Kasturi Nagar, Bangalore. We are actively hiring for immediate joiners, and female candidates are preferred for this position.

Job Types: Full-time, Permanent

Pay: Up to ₹800,000.00 per year

Schedule:

• Day shift

Application Question(s):

• What is your current and expected CTC?
• Are you comfortable with the work location of Kasturi Nagar, Bangalore?
• Which CRM Tools have you used before?
• How many years of experience do you have in CRM role?

Work Location: In person