CRM Executive

Role: Senior Executive - CRM

Roles and Responsibilities

• Collection from old clients
• Retention
• Up-sell, Cross-sell experience
• Proficient in English and Hindi language
• B2C client handling
• Interact with existing customers and make follow-up calls
• Timely payment & collections from the customers
• Interaction with customers via Emails & over the phone.
• Take actions to encourage timely debt payments
• Process payments and refunds
• Update account status records and collection efforts
• Updating the existing customers on ongoing projects.
• Report on collection activity
• Coordinating with Sales Team & Accounts Team regularly with regards to payment and work status.

Required Candidate profile

Proven experience as a CRM Sr. Executive, Customer Success or Collection Specialist or Business Development role

• Knowledge of billing procedures and collection techniques
• Working knowledge of MS Office and databases
• Patience and ability to manage stress
• Excellent communication skills (written and oral)
• Skilled in negotiation
• Problem-solving skills
• Bachelor's degree

LinkedIn:

https://www.linkedin.com/company/aimlay/

Aimlay YouTube channel:

https://www.youtube.com/@AIMLAY

Aimlay RNR:

https://www.youtube.com/watch?v=ySb9qrkHYSY

To know more,

visit our website:

https://www.aimlayedu.com/

YouTube

https://www.youtube.com/@AIMLAY

https://www.aimlay.com/life-at-aimlay/

Rocky Dahiya

Sr HR Executive - Human Resources

9810920696

412 Fourth Floor, D Mall, Bhagwan Mahavir Marg, Swarn Jayanti Park, Sector 10, Rohini, Delhi, 110085

www.aimlay.com || IVR No: 8287-801-801

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹40,000.00 per month

Benefits:

• Health insurance

Education:

• Bachelor's (Preferred)

Experience:

• total work: 2 years (Preferred)

Language:

• Excellent Communication Skills (Preferred)