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CRM Automation Manager

CRM Automation Manager

Metadrob

5 - 8 years

8 - 12 Lacs

jaipur jaipur

Posted:1 day ago| Platform:

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Skills Required

project management crm systems crm management marketing automation salesforce pardot data analysis customer relationship zoho customer engagement sales sql customer support marketing tableau campaigns marketo google analytics hubspot zoho crm crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Overview
We are seeking a highly skilled and experienced CRM Automation Manager to join our teamThe ideal candidate will have a minimum of 5 years of experience in CRM management and automationThis role involves designing, implementing, and optimizing CRM workflows and processes to enhance customer engagement and drive business growthStrong analytical skills, a deep understanding of CRM systems, and the ability to collaborate with cross-functional teams are essential

Key Responsibilities
CRM ManagementOversee the day-to-day operations of the CRM system, ensuring data accuracy, integrity, and security

Automation StrategyDevelop and implement CRM automation strategies to streamline workflows, improve efficiency, and enhance customer engagement

Campaign ManagementDesign, execute, and optimize automated marketing campaigns that target different customer segments

Data AnalysisAnalyze CRM data to identify trends, opportunities, and areas for improvement
Generate actionable insights to drive business decisions

IntegrationEnsure seamless integration of the CRM system with other business tools and platforms, such as marketing automation, sales, and customer support systems

Customer SegmentationDevelop and maintain customer segmentation strategies to deliver personalized experiences and targeted marketing efforts

Performance MonitoringMonitor and evaluate the performance of CRM automation initiatives
Provide regular reports and recommendations for continuous improvement

Team CollaborationWork closely with marketing, sales, and customer support teams to align CRM strategies with business objectives and ensure consistent customer experiences

Training and SupportProvide training and support to CRM users, ensuring they are well-versed in system capabilities and best practices

Vendor ManagementManage relationships with CRM vendors and service providers to ensure high-quality support and service delivery

ComplianceEnsure all CRM activities comply with relevant regulations and data protection laws

Qualifications
ExperienceMinimum of 5 years of experience in CRM management and automation

EducationBachelors degree in Marketing, Business Administration, Information Technology, or a related field

Skills:

Proficiency in CRM systems (e.g., Salesforce, HubSpot, Zoho CRM)

Strong understanding of marketing automation tools (e.g., Marketo, Pardot)

Excellent analytical and problem-solving skills

Experience with data analysis and reporting tools (e.g., Google Analytics, Tableau)

Strong project management and organizational skills

Excellent verbal and written communication skills

Ability to work collaboratively with cross-functional teams

Knowledge of customer segmentation and targeting strategies

Experience with SQL or other database management languages

Familiarity with data protection regulations (e.g., GDPR, CCPA)

How To Apply
Please submit your resume, portfolio, and a cover letter explaining why youre the perfect fit for this role to hr@metadrob.com

Metadrob is an equal opportunity employer
We celebrate diversity and are committed to creating an inclusive environment for all employees

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CRM Automation Manager