Corporate Relations Manager (CRM)

A Corporate Relations Manager in Facility Management is a strategic role responsible for managing and nurturing relationships with key stakeholders, including corporate clients, tenants, vendors, and internal departments. This position ensures the efficient operation of a company's facilities while aligning with overall business objectives and maintaining a positive corporate image.

Key Responsibilities

• Client and Tenant Relations: Act as the primary point of contact for corporate clients and tenants, addressing their needs, resolving issues, and ensuring a high level of satisfaction with facility services.
• Vendor and Contract Management: Oversee the selection, negotiation, and management of contracts with external service providers (e.g., cleaning, security, maintenance). Ensure all vendors meet contractual obligations, performance standards, and budget requirements.
• Operational Oversight: Collaborate with the facility management team to ensure smooth day-to-day operations, including maintenance, repairs, security, and cleaning. Monitor key performance indicators (KPIs) to ensure service quality and efficiency.
• Strategic Planning: Develop and implement long-term facility strategies that support business growth and cost-efficiency. This includes managing budgets, forecasting expenses, and planning for future needs such as renovations or space optimization.
• Compliance and Risk Management: Ensure all facilities and operations comply with health, safety, and environmental regulations. Conduct regular audits and risk assessments to maintain a safe and secure working environment.
• Internal Collaboration: Work closely with departments like HR, finance, and IT to align facility services with their needs. Communicate changes, project timelines, and operational updates effectively across the organization.

Skills and Qualifications

• Communication Skills: Exceptional verbal and written communication is essential for interacting with diverse stakeholders, from C-level executives to on-site maintenance staff.
• Relationship Management: The ability to build and maintain strong, positive relationships with clients, vendors, and internal teams is a core requirement.
• Problem-Solving: Must be adept at identifying and resolving complex issues quickly and efficiently, often under pressure.
• Financial Acumen: Strong skills in budgeting, cost management, and financial reporting are crucial for this role.
• Project Management: Experience in planning, executing, and overseeing projects related to facility improvements, office moves, or new installations.
• Technical Knowledge: While not an engineer, a solid understanding of building systems (HVAC, electrical, plumbing) and facility management software is highly beneficial.
• Education and Experience: A bachelor's degree in facility management, business administration, engineering, or a related field is typically required. Several years of experience in facility management, corporate relations, or a similar role is also a standard prerequisite.

Job Type: Full-time

Pay: ₹300,000.00 - ₹600,000.00 per year

Benefits:

• Cell phone reimbursement
• Provident Fund

Work Location: In person