Core Operations - Senior Manager

Who we are looking for:

What You Will Be Responsible For

• Responsible for execution of onboarding plan and associated activities supporting accounting, custody and insurance clients
• Demonstrate comprehensive knowledge of overall process and our operating model
• Experience with MCH, Geneva and eHorizon, with a focus on accounting and complex investment servicing
• Background in complex fund structures and investment types
• Assess operational effectiveness and implement changes which streamline functions, and ensure optimal service environment and technology utilization
• Provide technical expertise to research and resolve discrepancies
• Identify, quantify, document, and articulate processing methodology differences; Ensure client and internal teams understand the nature of such methodology changes
• Work closely with internal stakeholders including COE and other processing teams to ensure client procedures and deadlines are met
• Ensure project management is updated in a timely manner, highlighting any potential risks with possible solutions
• Oversee complex operations process, ensuring compliance and risk mitigation, and driving efficiency improvements
• Manage daily operations within the custody space including trade processing, settlement, asset servicing and reconciliation, cash processing, understand the Standard Settlement Instructions(SSI), various type of SWIFT messages/communication, etc.
• Analyzing workflows, identifying bottlenecks and improving solutions to enhance efficiency and accuracy
• Develop and foster a culture of collaboration within the team and across business lines
• Communicate with clients and internal stakeholders to assess overall conversion status, identify and work collectively to ensure process follows best practices
• Proven strong communication, interpersonal, decision-making and negotiation skills
  

These Skills Will Help You Succeed In This Role

• Competent to Proficient with a Bachelor’s/Master’s degree or equivalent work experience with a focus in Accounting, Economics, Finance, Technology or related field preferred
• Minimum 10+ years of financial services experience required
• Knowledge of Investment Manager Servicing, Transaction Management, Capital Markets, Back Office Accounting and Custody operations, Recon and Core State Street business offerings
• Previous experience in a client service and/or fund accounting role preferred
• Organized with the ability to multi-task in a fast-paced environment
• Strong knowledge of global custody operations, settlement processes and asset servicing
• Experience with offshore products, ETFs, Hedged, Derivatives and Master Feeder funds, custody services, asset servicing ideal
• Experience in leading a team of individuals to meet client expectations, ensure the team is ready and prepared for BAU, take the lead to ensure all aspects of the daily operations deliverables are on track pre and post conversion and any concerns are elevated and in a timely manner
• Exemplifies customer focused, team driven mentality; serves as role model for colleagues
• Requires a quick learner and SME who can perform all tasks independently and guide the team along with day to day delivery, provide training to the team/new joiners, and manage stake holder communication
• Ability to raise hand, if something does not look right, and ability to work as a team to resolve
• Work in conjunction with individuals on the team as well as other Shared Service teams/COE’s, Client Service and other business units to ensure seamless accounting conversions
• Work in partnership with teams and management across the organization on conversions and ad-hoc support requests
• Work collaboratively to ensure effective cross training across teams to support our global conversion team
• Investment baking certifications will have added advantage
• Demonstrates strong technology skills, as well as problem solving and analytical skills
• Demonstrates an ability to be a leader within their team, as well as be a leader amongst your peers
  

About State Street