Copy of Fraud Alert Review, Manager

AOBUT THE TEAM

Exciting opportunity for an experienced leader to work in our Ongoing Monitoring team. As a member of the team, we're looking for someone who is passionate about customer experience and fighting financial crime and wants to help drive our business forward as we continue to grow and expand in new markets.
Ongoing Monitoring sits in our first line of defence (1LOD) operations' department, responsible for monitoring the activity of our SME customers ('members') for the purpose of preventing, detecting and reporting sanctions, money laundering, terrorism financing, tax evasion, bribery and corruption, money mules and fraud.

It's an opportunity to work with an amazing team across multiple geographies, including analysts, team leaders, product and engineering managers, data scientists and operations managers. The role has exposure to many senior stakeholders across the business and is at the heart of what we do to protect our customers.

ABOUT THE ROLE

This is an exciting opportunity for someone who is passionate about financial crime, specifically fraud, leading teams, and using technology and data to constantly improve processes and service. This position will suit a proven operational manager who is keen to join a fast growing European-focused Fintech. Tide also has a parallel business which recently launched in India, focusing on the Indian SME market, which is out of scope for this role, however we are one company and will share best practice.

• Managing the Fraud Transaction monitoring team, part of Tide's first line of defence
• Working alongside the wider Ongoing Monitoring team on setting targets, building processes, optimising workflows and procedures
• Managing the workflow and workload (including targets) for the teams through effective communication and setting priorities
• Responsible for managing resources, including budgeting and resource allocation
• Overseeing the adequate implementation of Tide's policies and procedures ensuring strict adherence to FCA's requirements
• Collaborating with Tide's second line functions on improving the firm's fraud prevention controls
• Representing your area in front of different stakeholders, including internal and external auditors
• Able to detail and rationalise decisions you make based on knowledge of Regulations
• Support the delivery of the operational risk framework through regular review of key controls and compliance with financial crime policies, to ensure business areas operate within risk appetite
• Manage resources of the team by effective capacity forecasting and monitoring, setting priorities, work allocation and reallocation where necessary.
• Identify, initiate, and drive improvements to current ongoing monitoring processes to increase control and efficiency.
• Attract, develop and retain staff to ensure a consistently high level of professionalism
• Active performance management of team members throughout the year.

WHAT WE ARE LOOKING FOR

• You have 5+ years experience of Fraud/AML/ Financial Crime control functions, ideally within a financial services business and have solid understanding of the risks and controls
• You have good analytical, process and project management skills as well as the ability to make risk-based decisions and/or recommendations
• You are passionate about driving continuous improvement and managing teams through change
• You ideally have experience in, or knowledge of UK business banking in an FCA-regulated environment
• You are highly data driven, comfortable setting goals and KPIs, forecasting and planning
• Are a great people-focused manager, who enjoys collaborating and is always looking to get the best from the people around you
• You are passionate about tech and have an automation mindset
• You are driven to produce positive results through leadership, people, communication and influence
• You are comfortable with change, ambiguity, debate, and engaging with multiple senior stakeholders
• You are a multi-tasker who can manage multiple streams of work concurrently
• You are able to challenge and influence stakeholders to ensure decisions are well thought out and can be executed from an operations perspective

WHAT YOU WILL GET IN RETURN

• Competitive salary
• Self & Family Health Insurance
• Term & Life Insurance
• OPD Benefits
• Mental wellbeing through Plumm
• Learning & Development Budget
• WFH Setup allowance
• 15 days of Privilege leaves
• 12 days of Casual leaves
• 12 days of Sick leaves
• 3 paid days off for volunteering or L&D activities
• Stock Options (If applicable)

TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams.

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.