Job
Description
Purpose of the Role: Health and welfare (traditional) benefit plans for all US company owned restaurants with global support to IHQ and some international based employees. Support employees from team members to executives, driving education of programs and providing a customer maniac experience and resolution to issues. Job Responsibilities: Administer healthcare plan enrollments and life events, creating/updating cases, and Oracle benefits information. Research, respond to issues and create cases regarding inquiries for all healthcare plans. Communicate with HR Business Partners, employees, retirees, COBRA/LTD members as needed. Coordinate with vendors for issue resolutions. Prepare invoices for Dependent verification, Legal, HSA, Kaiser, Quantum, Tobacco Cessation Point person for HSA matters: member issues, employer/employee funding files, researching account discrepancies/returned funds Act as day-to-day contact with Dependent verification and Tobacco Cessation vendors Prepare health verifications/court orders for all active and terminated employees. Manage benefits email box, handling routine and moderately complex issues via email or phone call. Triage calls to necessary SME’s for non-healthcare related issues. Minimum Requirements: Bachelor’s Degree or combination of education and experience that enables performance in all aspects of the position Minimum of one year HRMS support experience (Oracle) Strong Microsoft Office and Excel skills, with excellent written/verbal communication skills Ability to handle issues involving sensitivity, confidentiality and legal exposure Ability to work with multiple teams across the organization to identify and resolve healthcare-related issues Working Requirements: The H&W Coordinator will be an individual contributor role with no direct reports. This position will work with the Healthcare Analyst to ensure a timely resolution / escalation of member issues. The Health & Wellness Coordinator will also work with IT, Legal, Payroll team and HR partners to administer healthcare programs. The H&W Coordinator will be the first point of contact for Kaiser, Quantum & Tobacco Cessation vendors. Administrative, routine work supporting H&W Analyst and Manager. Work cross-functionally with HRBPs, HRIT, Accounts Payable, payroll as needed Interaction with external vendors in an administration capacity, lead contact for Dependent Verification and Tobacco Cessation Show more Show less
