Coordinator

Life on the Team

As a Project Coordinator (PC) in Computacenter’s Projects & Programs Practice you will be reporting to a Project Manager(s) and supporting them in the delivery of stand-alone projects or work streams. These may be delivered within a Projects & Portfolio Office (PPO) aligned to a contractual service customer account, or you may be aligned to the Shared Services CPMO providing central support to several projects across the Practice. You will be involved with the full project lifecycle. You will need to understand different commercial models (e.g. Fixed Price, Time and Materials or Resource on Demand). Your responsibilities may also include co-ordination and tracking of the finances of the assignment or supporting the Lead Project Manager(s)by carrying out some of these activities. Working under the direction of a Project Lead, you will have responsibility for a number of key activities, which could include some, or all of the following: managing project resources, tracking that the agreed products are delivered, monitoring and tracking the project finances, supporting the management of project controls (including risks, issues, customer dependencies and change). You may be responsible for small work streams or projects as you develop in your career.

What will you do:

• You’re part of the Projects & Programs Practice in Group Professional Services.
• You’ll engage with other areas within Computacenter as required, including Consultancy, Engineering (TRG), Group Managed Services (GMS), Service Management and the Sales teams.
• Depending on the assignment, you’ll report to one of the following: a more senior Project Manager within the team, the Lead Project Manager (LPM) or PPO Lead.
• You’re likely to interface with Team Leaders from within our network of Internal Service Providers (ISPs).
• You’ll pick up activities as required to support the Project Manager and the project, which may include minute-taking, administration, scheduling and booking resources.
• You’ll support the LPM in ensuring the required customer outcomes are achieved.
• You may work independently, as well as part of larger teams, often on customer sites, or you may provide remote support to a project team from the CPMO.

What you'll need

• Your overall responsibility is supporting your Lead PM in the successful delivery of a project or assignment; your responsibilities will be defined in the project control documentation and your Terms of reference. In support of this, you’re expected to have a general understanding of what Computacenter sells and delivers.
• Key areas of responsibility:
• Project Management (throughout the whole lifecycle)
• Be conversant with and adhere to our methodologies for delivering Professional Services engagement outcomes to our customers and assist the LPM in adhering to the project standards.
• Support the LPM in creating and maintaining the Project Plan; being able to use Microsoft Project and other templates, if required. o Support the LPM to ensure that the required project control documentation is created and kept up to date.
• Request/schedule identified project resources (direct, matrixed via ISPs or third parties) necessary to deliver the agreed products/deliverables.
• Prepare and contribute to project Highlight or Checkpoint reports and participate in reviews with customers and the project teamas required.
• Support the LPM to ensure all Project documentation and logs are up to date following the configuration management principles and are stored on the Customer site.
• Help to manage risk, issues and dependencies and maintain the project risk, issue and dependency registers.
• Raise escalations using the appropriate channels and assist with stakeholder management.
• Attendance at/contribution to Governance Boards, as required, where you may be required to take the minutes or assist in the production of reporting collateral.
• Have a working knowledge of the Internal Service Providers and what services they provide in support of the project you are working on.

Change Management

• Raise changes in the Remedy change tool on direction from the LPM, ensuring the correct change template has been used and mandatory risk evaluation questions answered.
• Help ensure that the Change (RFC) Register within the Customer site is maintained.
• Support the LPM to communicate potential risks and issues that are likely to require formal change to stakeholders as early as possible, to minimize future conflict/commercial exposure.
• Comply with the Change Management process and support the LPM in the required timeframes to minimize Working at Risk/commercial exposure and optimize our contribution.
• Support the LPM if there’s any change to the project’s approved commercial baselined deliverables (as defined in the SoW) so that all relevant stakeholders are informed.
• Support the LPM in updating the project plan to incorporate new changes.

Contract Management

• Record key information in support of successful contractual delivery

Skills and knowledge you require:

• Trained in project management methodology, for example Prince2, Agile Techniques.
• Demonstrable track-record of delivering effectively in a Project environment.
• Skilled user of Microsoft applications.
• Strong interpersonal skills and ability to build relationships.
• Ability to escalate issues effectively.
• Good literacy and numeracy skills and attention to detail.