Control Tower Manager

About Us:

DHL Supply Chain India is a leading provider of integrated logistics solutions, specializing in warehousing, distribution, and supply chain management. With over 100+ facilities and 15,000+ employees nationwide, we excel in sectors like e-commerce, consumer goods, life sciences, and technology. Recognized as a Great Place to Work, we prioritize employee engagement and development. We are committed to a safe work environment, promoting Behaviour Based Safety (BBS) practices, injury prevention, and compliance with safety regulations, ensuring that safety is everyone's responsibility. We embrace an equal opportunity workplace, fostering diversity and inclusion for all employees. Join us in shaping the future of logistics and discover limitless growth opportunities!

Job Role:

Key Responsibilities:

• Manage the Control Tower Team to achieve agreed performance targets and standards.
• Liaise with operations managers/KAMs to understand and deliver their expectations.
• Measure the performance of the control tower.
• Design and update the most efficient transport optimization capability for customer operations.
• Coach and develop team members to support succession planning.
• Implement new and existing customers onto the TMS.
• Identify new transport opportunities within TMS for commercial development.
• Coordinate data integration, quality, and updates.
• Ensure data timeliness and quality for all transactions.
• Manage GPS vendor, logins, report development, and customization.
• Develop solutions using GPS and support the Operations Manager in customer interface.

Experience: 5 - 10 years of relevant experience.

Qualification:

• Bachelor’s Degree
• IT certification/degree course
• Hands-on experience in working with TMS/WMS
• Experience with any ERP
• Experience of TMS rollout or interface with any other system is an added advantage.

Skills and Competencies:

• Excellent leadership and communication skills
• Excellent IT skills (spreadsheets, word processing, interface, and GPS)
• Knowledge of Transport Scheduling and Database Systems
• Experience within a 3rd party logistics business
• Experience in managing a team through others
• Implementation planning and scheduling
• Previous experience in a customer-facing environment
• Project management skills
• Desirable: Change management or project implementation experience, experience with Transport Management Software.