Control Room Manager

About Yulu

Yulu is India’s leading shared micro-mobility platform, revolutionizing urban transportation through smart, sustainable, and electric-first mobility solutions. With a rapidly growing fleet of tech-enabled electric two-wheelers and a robust battery-swapping infrastructure, Yulu makes last-mile commutes not only efficient but also planet-friendly.

Our IoT-driven platform and smart electric vehicles are helping cities reduce traffic congestion and carbon emissions while empowering millions with affordable and reliable transportation.

Backed by industry giants like Bajaj Auto and Magna International, Yulu operates at the intersection of mobility, technology, and sustainability. Our mission is to reduce congestion, cut emissions, and transform how India moves — one ride at a time.

With millions of rides completed, thousands of EVs on the road, and a rapidly expanding footprint, we’re not just building EVs — we’re building the future of urban mobility in India.

🔗 Learn more: www.yulu.bike

Role Summary

As the Control Room Manager, you will ensure the smooth day-to-day functioning of Yulu’s city operations by running the control room effectively. You will play a key role in making sure our bikes are available, maintained, and used efficiently across Bangalore. This role is about being

the “nerve center” of the city operations—monitoring, coordinating, and solving problems in real time.

Key Responsibilities

Operations & Monitoring:

• Run the control room on a 24x7 basis to track bike availability, utilization, and issues.
• Monitor live dashboards for bike health, faults, and demand supply across clusters.
• Ensure timely response to breakdowns, stuck bikes, and rider support requirements.

Team & Process Management:

• Lead the control room team, set clear responsibilities, and ensure SOPs are followed.
• Continuously improve processes, data tracking, and coordination across clusters.
• Identify operational gaps, find root causes, and drive quick resolutions.

Coordination & Reporting:

• Work closely with cluster managers, mechanics, and marshals to balance supply and demand.
• Escalate requirements (tech, spares, staffing) to city leadership and central teams.
• Share daily/weekly performance updates on bike utilization, availability, and rider experience.

Business Impact :

• Contribute to city KPIs: bike uptime, utilization %, revenue, and customer satisfaction.
• Support the smooth running of workshops, maintenance hubs, and roadside assistance.
• Use data insights to reduce faults and increase the efficiency of fleet operations.

Key Requirements

• 3–5 years of experience in operations/fleet management/logistics.
• Strong analytical skills; comfortable working with dashboards and reports.
• Hands-on problem solver with the ability to make quick decisions.
• Good communication skills to coordinate across teams.
• Entrepreneurial and adaptable mindset—ready to handle fast-paced situations.
• (Preferred) MBA or prior experience in the shared mobility/logistics industry.

We assure you

• Be a part of an innovative company that values professional growth, trustworthy colleagues, a fun environment in the office, and well-being for employees
• A culture that fosters growth, integrity, and innovation