Job Title: Contracts Manager - DSD
Are you in for a big challenge, like contributing to the success of new global company? Epiroc is a leading global productivity partner to the mining, infrastructure, and natural resources industries. Epiroc stands for innovation, commitment, and collaboration, which is the speed to market & industry leadership; the passion to help customers succeed and a close partnership for deep understanding of the needs. We clearly aim to be our customers’ first choice. With our new Digital Solutions Division, we aim to transform the industry with our innovative products and solutions. Be a part of the journey with this position.
Contracts Manager - DSD
Job Description:
Leading a team and handling contracts for Digital Solutions Division. Ensure all contract KPIs are met by skilful project management. Ensure growth of the DSD contracts in terms of revenue and profitability. Assists BLM DSD in creating and executing successful business strategies for continual business growth through collaboration and communication with all relevant stakeholders.
Key Responsibilities:
- Ensure compliance with Epiroc code of conduct, safety and quality guidelines
- Ensure smooth execution of the DSD contracts at various sites, performance tracking and people management
- Work towards meeting contract profitability and KPIs and legal requirements
- Work on business development, offer sales support, work on pricing strategies, market analysis and market intelligence.
- Supervise and ensure all technical jobs are caried out in accordance with Epiroc guidelines – like installation, testing, commissioning, routine inspections, preventive maintenance, troubleshooting, configuration and replacement/repair of the different components etc.
- Ensure site coordination with product champions at PC so that all issues are resolved in time
- Ensure proper planning and management of inventory and buffer stock on sites
- Ensure optimized operations and controlled use of resources so as to achieve contract profitability. Keep a continuous monitoring of the activities
- Undergo regular training and learnings to upskill oneself in handling new products
- Maintain records and documentation, prepare daily, weekly and monthly reports
- Conduct regular meetings with customer with relevant data and reports
- As and when needed -site visit to underground is mandatory to have full control
- Reporting of any unsolved issues to PC on time coordination with site manager
- Ensuring tests & rectifying issues as recommended by Level 3 PC support.
- Escalating unresolved issues amicably and support site manager
- Smooth coordination with the Business Line Manager for all critical handling of contracts
- Ensure breakdown repair, predictive maintenance, overhauls, and backlog reduction & continuous improvement projects are done regularly
- Putting all efforts to result in solid equipment availability and reliability by implementing industry best practices, ensuring a solid safety and environmental culture is priority number one.
- Permanent customer relationship to keep the contract under customer satisfaction, cost control, revenues, and profit per machine and per site, responsible to get all payments
- Business development activities to spread the DSD business
Qualifications and Experience:
- Degree in Electrical / Mechatronics / Electronics / Mining
- Post graduation in business administration will be preferred
- 8-10 years of working experience in mining industry and contracts with sales/ marketing/contracts domain
- Experience of handling a technology product and solutions
Skills and Competencies:
- Tech- commercial leadership with customer relationship management skill
- Strong analytical and problem-solving skills, communication skills, decision making, conflict management
- Cost consciousness and financial acumen, business understanding
- Effectively leading the team, ensure optimum utilization of resources
- Willingness to travel frequently and work in underground mining environments and remote locations.
- Strong learning attitude and adaptability.
- Good communication and teamwork skills.
Work Environment:
- Frequent travel to sites and regular stay at mining site
- Exposure to underground working conditions and rugged terrain. Extended travel hours etc.
Location:
Why you should apply for this position:
- We provide opportunities for personal and professional growth (interesting tasks, development programs, and the ability to move to different positions).
- Our employees like us (there is a friendly atmosphere, we work in pleasant and modern environment). We give our colleagues the opportunity to uphold their own ideas.
- There is a great learning experience due to the nature of the product involving high end technology, boosting future career growth.
The position will be active for 7 days from the date of posting.
Epiroc is a global productivity partner for mining and construction customers, and accelerates the transformation toward a sustainable society. With ground-breaking technology, Epiroc develops and provides innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. The company also offers world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification. Epiroc is based in Stockholm, Sweden, had revenues of more than SEK 60 billion in 2023, and has around 18 200 passionate employees supporting and collaborating with customers in around 150 countries. Learn more at www.epiroc.com.
