Content Operations Manager

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About the Role

Content Production Lead

This role requires ownership of large-scale content production — driving operational excellence, streamlining processes, and ensuring seamless and timely rollouts. You’ll act as a bridge across multiple teams, combining project management rigor with resource and financial discipline to deliver high-quality learning experiences to thousands of learners.

Key Responsibilities

1. Content Delivery & Implementation

• Manage end-to-end delivery of content across all programs, ensuring timely rollouts with minimal errors.
• Oversee the content lifecycle including version control, updates, and retirement of outdated modules.
• Anticipate delivery risks and implement proactive measures to maintain a smooth learner experience.

2. Process Design & Optimization

• Build and maintain scalable SOPs and workflows for content operations.
• Identify inefficiencies and redesign processes to improve speed, accuracy, and scalability.
• Drive automation and standardization to reduce manual overhead.

3. Project & Stakeholder Management

• Translate requirements into structured delivery plans with clear ownership.
• Act as a coordination hub between content, product, and placement teams.
• Provide progress updates, manage dependencies, and escalate blockers effectively.

4. Quality Assurance & Continuous Improvement

• Define quality benchmarks for content rollout and conduct periodic audits.
• Implement structured feedback loops with learners and instructors.
• Lead initiatives to improve learner satisfaction and content effectiveness.

5. Data-Driven Operations

• Track and analyze key operational KPIs (e.g., rollout accuracy, turnaround time, learner engagement).
• Build dashboards and generate performance reports for leadership.
• Use insights to identify risks, optimize performance, and forecast future needs.

6. Sprint & Task Management

• Manage content delivery sprints with strict adherence to timelines.
• Facilitate planning, review, and retrospective sessions to maintain agility.
• Ensure transparency on progress, priorities, and blockers.

7. Team & Resource Management

• Lead onboarding, training, and development of content operations contributors.
• Plan and allocate resources efficiently across projects.
• Foster a culture of accountability, collaboration, and high performance.

8. Financial Oversight & Budget Management

• Monitor and manage budgets for content operations with financial discipline.
• Optimize resource spend and track ROI of tools, technologies, and initiatives.
• Collaborate with finance teams on procurement, approvals, and reporting.

9. Operational Documentation & Compliance

• Maintain comprehensive documentation of workflows, SOPs, and operational records.
• Ensure compliance with organizational policies and industry standards.
• Keep knowledge bases updated for transparency and continuity.

Qualifications & Skills

Minimum Qualifications:

• Bachelor’s degree (preferably in Computer Science or a related field).
• 1+ years of experience in operations management, preferably in

  Education

  or

  EdTech

  .
• Strong project management and process design skills.
• Excellent organizational abilities and attention to detail.
• Experience working cross-functionally with multiple stakeholders.
• Data-driven approach to problem-solving and decision-making.
• Proficiency with project management tools (e.g., Jira, Asana, Trello) and learning management systems.
• Strong communication and documentation skills.
• Basic understanding of content development and instructional design.
• Passion for education and learner success.

About NxtWave

NxtWave

Know more: https://www.ccbp.in