Content & Knowledge Management specialist - Associate 2

Job Summary:

We are looking for a motivated and detail-oriented Associate to join our dynamic team. This role provides cross-functional support in research, content, knowledge management, reporting, communications and marketing. You will be an integral part of delivering consistent, high-quality support to the stakeholders and work independently and with the team in a fast-paced environment.

Key responsibilities

• Prepare wins and opportunity reports from Salesforce and maintain different performance dashboards.
• Dashboard maintenance and development
• Draft initial insights from regular reporting
• Define analyses to support market opportunity analysis (e.g. market share, share of wallet, whitespace etc)
• AI generated reports/outputs
• Provide end-to-end assistance with internal communications and newsletters.
• Prepare metrics reports for newsletters /communications.
• Support content migration between platforms (e.g., SharePoint, Connected Source etc).
• Create data visualizations to aid decision-making and knowledge capture
• Providing event support, managing industry contact distribution list

Skills and experience:

• Running Salesforce reports
• Putting information from established reports into documents
• Basic analysis that is repetitive and instruction based
• Understands the meaning of the data and reporting enough to recognize outliers / raise questions
• Build excels support pivot (tables)
• Strong analytical skills with ability to define and execute analysis required to test hypotheses or inform business choices
• Can execute hypothesis driven analysis
• Strong command of available data sources and definitions including Salesforce and Revenue
• Can develop first draft of insights from reporting data
• Knowledge of modern AI and analytical tools to accelerate/ advance/ automate the work
• Capability to gather, interpret, and analyze data from various sources
• Highly Experienced in tools, e.g. Salesforce, Alteryx, PowerBI
• Ability to work under pressure and complete projects in a timely and accurate manner.
• Comfortable asking questions and making suggestions on improvements and best practices.
• Excellent verbal and written communication skills.
• Proficiency in tools like MS Office, SharePoint, Salesforce CRM/ Einstein Analytics (preferred).
• Able to engage effectively with multicultural stakeholders.
• Self-motivated, able to multitask and reprioritize as needed.
• Detail-oriented, flexible, and adaptable.

Qualifications:

• Bachelors/Masters in Finance/Marketing or other relevant disciplines.
• Course/Trainings in Data Visualization tools
• 2-4 years relevant experience