Contact Centre Head (Travel Sales)

Job Summary: We are seeking a highly skilled and experienced Senior Manager - Sales (B2C) to lead our sales team. The ideal candidate will be responsible for managing a entire sales, demonstrating strong leadership skills, possessing analytical capabilities, and having a deep understanding of sales strategies. Experience in BPO/Call Center/Inside Sales would be advantageous. The Senior Manager will oversee the sales team, drive revenue growth, and ensure the achievement of sales targets. Key Responsibilities: Should have managed a business worth minimum 30 crores per month, ensuring consistent growth and achievement of targets. Lead and motivate the sales team to achieve and exceed sales goals. Utilize analytics to identify sales trends, opportunities, and areas for improvement. Develop and implement strategic sales plans to expand the customer base and increase revenue. Provide leadership and guidance to the sales team, fostering a culture of high performance and accountability. Collaborate with cross-functional teams to optimize sales processes and enhance customer experience. Monitor and analyse sales data, including Profit and Loss statements, to make informed business decisions. Stay updated on industry trends, market dynamics, and competitor activities to maintain a competitive edge. Conduct regular performance evaluations, provide feedback, and support the professional development of team members. Maintain strong relationships with key clients and stakeholders, addressing their needs and concerns effectively. Qualifications: Post Graduate degree in Business Administration or Marketing. Proven experience in sales management, with a track record of managing a business worth minimum 30 crores per month. Strong analytical skills, with the ability to interpret data and draw actionable insights. Experience in BPO/Call Center/Inside Sales is a plus. Proficiency in understanding Profit and Loss statements and financial metrics. Excellent leadership abilities, with a focus on driving results and fostering a collaborative team environment. Exceptional communication, negotiation, and interpersonal skills. Ability to thrive in a fast-paced and dynamic work environment. Detail-oriented with excellent organizational and time management skills. Strong business acumen and strategic thinking capabilities.