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Cordelia Cruises
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Customer Support Executive (CSE)

Customer Support Executive (CSE)

Cordelia Cruises

1 years

0 Lacs

Mumbai, Maharashtra

Posted:2 months ago| Platform: SimplyHired logo

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Skills Required

In-person

Work Mode

On-site

Job Type

Full Time

Job Description

Respond to customer emails in a timely and professional manner, addressing their concerns and providing accurate information. Handle customer calls, both inbound and outbound, ensuring queries are resolved and customer satisfaction is maintained. Provide assistance to customers through WhatsApp, responding to inquiries and resolving issues promptly. Manage and resolve customer queries, complaints, and escalations, ensuring a positive customer experience. Maintain accurate records of customer interactions, issues, and resolutions. Use Excel and other tools to generate reports and track performance metrics. Job Type: Full-time Pay: From ₹30,000.00 per month Benefits: Paid time off Provident Fund Schedule: Day shift Weekend availability Experience: total work: 1 year (Preferred) Work Location: In person

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Customer Support Executive (CSE)