Responsibilities: * Manage housekeeping operations from planning to execution * Ensure guest satisfaction through impeccable service delivery * Oversee inventory management and staff supervision Food allowance Provident fund
Responsibilities: * Manage housekeeping operations from planning to execution * Ensure guest satisfaction through impeccable service delivery * Oversee inventory management and staff supervision Food allowance Provident fund
Job Summary: The Director of Sales, A Ambitious, Thirsty for results and Make every Moment Matter, should lead and manage the Resort sales efforts, focusing on driving revenue growth, building corporate and travel trade relationships, and ensuring a strong market presence. This role demands a strategic thinker with deep industry knowledge, strong leadership capabilities, and a proactive sales approach to position the Resort as a preferred choice in the competitive Indian hospitality and Leisure Landscape Key Responsibilities: 1. Sales Strategy & Revenue Growth Develop and execute strategic sales plans to maximize occupancy and revenue. Drive business across corporate, MICE, travel agent, OTA, and leisure segments. Identify and pursue new business opportunities in line with market trends. 2. Team Leadership Manage, mentor, and motivate the sales team; set performance KPIs and monitor achievements. Conduct regular training to upgrade team skills and product knowledge. Encourage a proactive, result-oriented sales culture. 3. Client Relationship Management Build and maintain strong relationships with key accounts, corporates, travel agents, and DMCs. Represent the Resort at trade shows, roadshows, exhibitions, and networking events. Negotiate and finalize contracts for bulk bookings, events, like Wedding corporate engagements etc and long-stay business. 4. Market Analysis & Reporting Monitor competitor activities, pricing strategies, and market demand trends. Provide regular performance reports, forecasts, and business intelligence to management. Recommend rate structures and packages to enhance competitive positioning. 5. Revenue Collaboration Work closely with Revenue Management and Reservations to optimize yield. Collaborate with the Marketing team to align campaigns and promotions with sales goals. 6. Brand Representation Uphold brand standards in all customer-facing interactions. Ensure consistency in communication and positioning of the hotels USPs. Key Requirements: Bachelor's degree in Hotel Management, Business Administration, or related field (MBA preferred). Proven track record in hotel sales, preferably with multiple segment exposure (Corporate, MICE, OTA, etc.). Deep understanding of the Indian hospitality market. Excellent negotiation, presentation, and interpersonal skills. Strong analytical and problem-solving abilities. Proficiency in sales CRM tools and Microsoft Office Suite. Personal integrity, with the ability to work in an environment that demands excellence, time and energy Preferred Attributes: Strong industry network in India. Multi-property experience is an added advantage. Comfortable with travel and flexible working hours.
Role & responsibilities Overview of the Role: The position is responsible for all aspects of operations at the Resort, to day-to-day staff management and guests. should be an ambassador for the brand and the Resort Provide leadership and strategic planning to all departments in support of our service culture, maximized operations and guest satisfaction. Work Very closely with Vice President on day-to-day Operation & Sales Strategy. Responsible for managing the Resorts management team (HOD's) and overall Resort targets to deliver an excellent Guest experience. A position would also be required to manage between profitability and guest satisfaction measures. Operations & Sales Planning Ensure full compliance to Resort operating controls, SOPs, policies, procedures and service standards. Lead all key property issues including capital projects, customer service and refurbishment. Handling complaints, and oversee the service recovery procedures. Lead in all aspects of business planning. Corporate client handling and take part in new client acquisition along with the sales team whenever required. Assisting in residential sales as and when required and development with strong sales prospects. MICE is always monitored and meet the budgets Human Resource -Learning & Development. M anage and develop the Resort Executive team to ensure career progression and development. Ensure to the fill the gaps of Ideal Vs Actual Staffing. Effective L & D initiation across the all Departments to ensure Standards are always at optimum level Retention Strategy and Succession Plan to be adopted. Best HR practices and Grooming Standards to be in place. Budgets & Audits Responsible for the preparation, presentation and subsequent achievement of the Resorts annual Operating Budget, Marketing & Sales Plan and Capital Budget with coordination with Vice President GOP -- Profitability projections of the Resort, ensuring revenue and guest satisfaction targets are met and exceeded. Deliver Resort budget goals and set other short- and long-term strategic goals for the property. Respond to audits to ensure continual improvement is achieved. Responsible for safeguarding the quality of operations both (internal & external audits). Safety & Compliance Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal compliance All Legal Compliance pertaining to Labour, Food Safety, Hygiene Norms, monitoring the Statutory requirement of PF, ESI, Professional Tax Legal compliance of Classification of Resort in coordination with Vice President. Legality of Guest Safety Compliance are in place. PPM of the property in place and regular schedule to be monitored. All Statutory renewal Dash Board to be in place and monitored. Compliance checklist with Calendar in Place and monitored. Preferred candidate profile Must have IHM background, with 5 -10 years of Resort Operations Experience in Sr. Management Level, specially with pre-opening operations and hands on. Perks and benefits Salary will be best in the industry plus Accommodation, Laundry, Mobile Reimbursement and Food.
Job Title: HR Manager Hotel / Hospitality Industry Department: Human Resources Reports To: Corporate Head HR / General Manager Location: Hotel Unit / Corporate Office Job Summary: The HR Manager is responsible for managing all aspects of the Human Resources function at the hotel, ensuring alignment with company policies and hospitality industry standards. The role involves overseeing recruitment, training, performance management, employee engagement, statutory compliance, and maintaining a positive work culture that supports the hotels operational goals. Key Responsibilities: 1. Recruitment & Staffing Plan and execute manpower requirements as per operational needs. Handle end-to-end recruitment, onboarding, and induction processes. Maintain an active database of potential candidates for all departments. Coordinate with department heads to forecast staffing requirements. 2. Training & Development Identify training needs and prepare annual training calendars. Conduct orientation and skill enhancement programs for employees. Evaluate training effectiveness and maintain training records. Support leadership development initiatives within the property. 3. Employee Relations & Engagement Maintain healthy employee relations and address grievances promptly. Drive employee engagement programs and welfare activities. Promote positive workplace culture through effective communication. Conduct regular employee feedback sessions and action follow-ups. 4. Performance Management Implement performance appraisal systems aligned with company goals. Support HODs in setting KRAs and monitoring employee performance. Recommend recognition and reward programs for high performers. 5. HR Operations & Administration Maintain accurate employee records, attendance, and leave management. Oversee payroll coordination and statutory deductions. Manage uniforms, ID cards, and HR-related materials. Ensure discipline, adherence to code of conduct, and grooming standards. 6. Compliance & Legal Ensure compliance with statutory and labor laws (PF, ESI, Gratuity, etc.). Liaise with government authorities and labor offices as required. Maintain all HR-related statutory registers and records. 7. Safety & Welfare Ensure a safe and harassment-free workplace. Lead POSH (Prevention of Sexual Harassment) and safety awareness programs. Implement welfare measures to promote employee well-being. Key Skills & Competencies: Strong interpersonal and communication skills. Thorough knowledge of HR processes, statutory compliances, and labor laws. Proactive and people-oriented leadership. Effective decision-making and problem-solving ability. Proficiency in MS Office and HRIS software. Qualifications & Experience: Graduate / Postgraduate in HR Management or Hospitality Management. 6-9years of HR experience, with at least 3 years in the hotel industry. Exposure to multi-property or pre-opening hotel HR operations preferred. Key Performance Indicators (KPIs): Timely recruitment and onboarding. Employee retention and satisfaction index. Compliance adherence and audit scores. Training completion and effectiveness. Reduction in grievances and disciplinary issues.