Contact Center Team Lead

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About us

MAVIP Group architects go-to-market success - blending intelligence, imagination, and intent to transform brand ambition into market impact.

About the role

Contact Center Lead

Key Responsibilities

• Lead and manage day-to-day operations of

  Frontlyn

  ,

  MAVIP Group’s Customer Outreach division

  .
• Plan and execute

  outbound demand generation

  ,

  lead qualification

  , and

  audience acquisition

  campaigns for enterprise clients across multiple geographies.
• Oversee

  inbound support and customer engagement

  functions to ensure quality interactions and satisfaction.
• Develop campaign strategies and KPIs aligned with client objectives, ensuring delivery excellence and ROI.
• Recruit, train, and mentor calling and coordination teams to maintain productivity, professionalism, and tone alignment with

  MAVIP Group’s GTM standards.

• Collaborate closely with account managers, marketing, and event teams to ensure integrated go-to-market execution.
• Leverage CRM tools, analytics, and reporting dashboards to track performance, optimize scripts, and ensure lead pipeline accuracy.
• Maintain a strong understanding of

  technology industry segments

  (Cloud, Cybersecurity, AI, Infrastructure, etc.) to ensure meaningful customer conversations.

Requirements

• Bachelor’s degree in

  Business, Marketing, Communications, or a related field.

• 6–10 years of experience in

  contact center or demand generation operations

  , with at least 3 years in a leadership role.
• Strong experience in

  B2B technology demand generation

  or audience acquisition preferred.
• Excellent people management, communication, and motivational skills.
• Deep understanding of

  CRM workflows, lead qualification, and outreach metrics.

• Ability to analyze data, identify trends, and convert insights into process improvements.
• Strategic mindset with hands-on leadership style — capable of balancing planning and execution.

What we offer

• Opportunity to lead a high-performing

  Customer Outreach division

  that partners with global technology leaders.
• Exposure to

  cross-market GTM programs

  spanning demand generation, events, and customer experience.
• A culture built on

  ownership, innovation, and measurable impact.

• Growth pathways across multiple functions within

  MAVIP Group’s GTM ecosystem.