Consultant Customer Happiness

Digit Insurance

3 - 5 years

6 - 10 Lacs

bengaluru

Posted:3 days ago| Platform:

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Skills Required

customer care insurance voice process multitasking customer service policy adherence call center insurance products communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Designation:

Junior Consultant / Consultant Customer Happiness

Process: Inbound Customer Care.

Working Hours: 9 hrs (Including 1 hour break)

Working Days:

6 days working rotational shift & 1 rotational off

-
Customer Communication
: Answer to customer calls to understand and address their needs, complaints, or other issues with Insurance products or services.
-
Efficient Response
: Respond efficiently and accurately to callers, explain possible solutions, and ensure customers feel supported and valued.
-
Active Listening
: Engage in active listening with callers, confirm or clarify information, and diffuse irate customers as needed.
-
Tool Utilization
: Utilize software, databases, scripts, and tools appropriately.
-
Performance Metrics
: Understand and strive to meet or exceed call center metrics while providing excellent, consistent customer service.
-
Policy Adherence
: Adhere to all company policies and procedures.

We are looking for candidates who possess:

Excellent Verbal and Written Communication Skills
: Strong ability to communicate effectively in both spoken and written forms.
Hindi Proficiency
: Fluency in Hindi is mandatory.
Sympathetic Approach
&
Multitasking Ability
Voice Process Experience
: Preferable experience in voice process roles.
Shift Flexibility
: Willingness to work in rotational shifts.

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