Commercial Excellence CRM Analyst

As a Principal Activities lead in this role, you will be responsible for the following key responsibilities: - Leading or participating in worldwide, cross-functional teams to address business or systems issues relevant to CRM. - Configuring CRM as per the agreed strategy and driving to accelerate its usage across the business. - Taking charge of Master Data Management (MDM) within CRM and connected systems/tools. - Being the single point of contact and super-user/admin for CRM. - Modifying existing approval process (DOA) workflow as per proposed changes. - Driving continuous improvement in CRM-related processes from quote to cash. - Developing Dashboards/visualizations within Dynamics for various stakeholders. - Proactively communicating and collaborating with stakeholders to analyze information needs and functional requirements. - Identifying opportunities to enhance current processes after a thorough understanding of existing processes and toolsets. - Evaluating information gathered from multiple sources (SAP BW, CRM, SAP, etc.) and maintaining tools & scorecards to track key metrics and value captured. Candidate Requirements: Knowledge Skills & Abilities: - Demonstrating a strong ability to solve problems creatively through innovation & process re-engineering. - Possessing good interpersonal, organizational, time management, and analytical skills. - Managing multiple priorities independently or as a team player. - Exhibiting excellent verbal and written English communication skills. - Anticipating change and quickly prioritizing accordingly. - Making decisions under uncertainty and maintaining professionalism under stressful circumstances. Education & Experience: - Having at least 3 years of experience in a configurator role in CRM (MS Dynamics or equivalent). - Previous experience with an ERP system (e.g., SAP), Business Warehouse (e.g., SAP BW), and Power BI is preferred. - Technical proficiency in MS Office suite with advanced MS-Excel and MS-Power App is highly desirable. - Experience in commercial processes.,