Commercial Excellence CRM Analyst

Principal Activities

• Lead or participate in worldwide, cross-functional teams to address business or systems issues relevant to CRM.
• Configure CRM as per agreed strategy and drive to accelerate its usage across business.
• Responsible for Master Data Management (MDM) within CRM and connected systems / tools.
• Become single point of contact and super-user / admin for CRM.
• Modify existing approval process (DOA) workflow as per proposed changes.
• Driving continuous improvement in CRM related processes from quote to cash
• Develop Dashboards/ visualizations within dynamics for Sales Leaders, Product Line Managers, Sales Managers, Market Managers, Finance Teams, and Top Management
• Proactively communicate and collaborate with stakeholders to analyze information needs and functional requirements and deliver those requirements with accuracy and in a timely manner.
• Identify opportunities to enhance current processes after thorough understanding of existing processes and toolset used
• Evaluate information gathered from multiple sources (SAP BW, CRM, SAP, etc.), reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
• Maintain tools & scorecards to track key metrics and value captured.
  

Requirements

CANDIDATE REQUIREMENTS

Knowledge Skills & Abilities

• Show a strong ability to solve problems creatively, through innovation & process re-engineering
• Good inter-personal, organizational, time management and analytical skills
• Manage multiple priorities; both as an independent problem solver and as a team player
• Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group / with all levels of management.
• Anticipate change and quickly prioritize accordingly
• Be able to make decisions under uncertainty
• Be friendly, empathetic, and professional even under stressful circumstances and tight timelines.
  

Education & Experience

• 3+ years in a configurator role in CRM (MS Dynamics or equal)
• Prior experience with an ERP system (e.g., SAP), Business Warehouse (e.g., SAP BW) and Power BI preferred
• Technical proficiency in MS – Office suite with advanced MS-Excel and MS-Power App is highly preferred
• Experience in Commercial processes