288 Collections Strategy Jobs - Page 10

Responsibilities: Oversee collections strategy development & implementation Manage NPAs through debt recovery & collection strategies Lead field collections team for payment collection & recovery ops

Hi, We are hiring for the ITES Company for MIS and Reporting Role. Job description: Minimum 3-5 years of experience as MIS and Reporting in B2B Collection is mandatory. 100% WFO and night shifts applicable. Proficiency in MS Excel, financial modeling, data analysis tools, DBMS, advance macro skills. Good understanding of OTC Lifecycle, B2B Business. Monitor and manage the collections data from various sources. Ensure the accuracy and completeness of data in the collections management system. Develop and maintain databases and reports related to B2B collections. Generate regular and ad-hoc reports on collection performance, outstanding receivables, and aging accounts. Analyze collection trends, identify issues, and provide actionable insights to improve collection efficiency. Create and present reports to senior management, highlighting key metrics and trends. Evaluate current collections processes and recommend improvements. Implement and monitor new processes or tools to enhance collections efficiency. Work with IT and finance teams to integrate and automate collections systems. Assist in the development of collection strategies and policies. Ensure compliance with company policies and legal regulations regarding collections. Maintain accurate records of collection activities and communications. Prepare and maintain documentation for audits and regulatory reviews. Strong analytical skills with the ability to interpret complex data. To Apply for MIS Associate Role Click the below link https://outpace.in/job/mis-associate/ To Apply, WhatsApp 'Hi' @ 9151555419 Follow the Steps Below: > Click on Start option to Apply and fill the details > Select the location as Other and Type : Job Code # 268

Role & responsibilities Analyze data and identify trends to develop effective debt management strategies Collaborate with cross-functional teams to implement strategies and monitor their effectiveness Conduct regular reviews of debt collection processes and make recommendations for improvement Monitor and analyze delinquency rates and develop action plans to reduce them Develop and maintain relationships with external agencies and vendors for debt collection Stay updated on industry trends and best practices in debt management and collections Prepare and present reports to senior management on debt management strategies and results Preferred candidate profile Minimum 5 years of experience in debt management or related field Strong understanding of debt collection processes and strategies Excellent analytical and problem-solving skills Ability to work independently and in a team environment Strong communication and interpersonal skills Proficient in Microsoft Office and data analysis tools

Key deliverables: Drive collections strategy and execution across assigned region Control delinquency roll rates and ensure effective recovery processes Monitor and implement compliance in alignment with regulatory guidelines Improve collections SOPs and drive efficiency across buckets Role responsibilities: Develop and implement daily/weekly collection strategies Monitor and review portfolio-level KPIs and roll rates Ensure smooth coordination across internal stakeholders Lead compliance, risk mitigation, and SOP implementation efforts

Key deliverables: Drive collections strategy and execution across assigned region Control delinquency roll rates and ensure effective recovery processes Monitor and implement compliance in alignment with regulatory guidelines Improve collections SOPs and drive efficiency across buckets Role responsibilities: Develop and implement daily/weekly collection strategies Monitor and review portfolio-level KPIs and roll rates Ensure smooth coordination across internal stakeholders Lead compliance, risk mitigation, and SOP implementation efforts

We are currently seeking an experienced professional to join our Collections team for the role of Collection Manager Job Location: Gurgaon What youll do: Setting up and managing field collection agencies for a specific zone Responsible for controlling the roll rates and recovery of overdue from the delinquent pool & controlling bucket wise delinquencies for a particular zone. Soft collection calling and reminder calling for EMI payment to customers informing about the due date, payment due and mode of payment available for payment. Managing the NPA along with managing the cost of collection. Liaising with the partners for reconciliation and for collection of cash/cheque from the customer. Liaising with the partners for getting overdue details, bounce details and mandate reject details on a timely manner. Join us for: Progressive Career Flexi-work environment & balanced work life Reward& recognition driven culture Lean Hierarchy

Role/ Job Title: Strategy Manager-Debt Management Function/ Department: Debt Management-Flows Job Purpose: Debt Management (DM) function has become increasingly analytics & data driven, with enhanced data capture and ability to implement analytics-led strategies through automated means. The Strategy Manager largely supports the strategy making or the decision-making process by facilitating the Team Leads by enabling them with data insights on multiple dimensions depicting the macro and micro trends in the business. The analysis of customer and team behavior, their interactions with market events and cycles are to be well studied and proactively predicted to prepare well in advance and to take timely actionable and interventions. Roles & Responsibilities: Measure, Analyze & Improve Drive Debt Management, and performance through. Build and Drive Debt Management Strategies and process changes through insights from MIS and KPIs. Collate, Structure, and build strategies and documentation for referencing and study of the impact of the changes. Measure and Monitor Debt Management Ecosystem [Customer, Employee, Agency] Parameters Requirements submission and tracking for system developments and ensuring implementation of system-based ways of working, post development. Plan and Monitor- Period tracking and forecast on allocations and capacity requirements. Track current strategy effectiveness and recommend improvements where required. Analytical inputs to drive higher resolution/dollar-collected at sustainable cost, though. Risk segmentation using propensity to pay/probability to flow forward. Differentiated treatment differentiated intensity of interventions, different field collections models, contact-ability resolution basis right time and place to visit. Inputs to drive charges collection in early buckets to modify customer behavior. Drive development and adoption of models for right time to contact, tagging for skip tracing, optimum # of visits per customer type, efficacy of legal recourse product/stage-wise. Models for right stage for settlement, settlement acceptance propensity, right waiver% Analytical inputs to drive enhance recovery, recovery vintages, debt-sale solutions. Project management Ensure appropriate project management on the initiatives undertaken. Regulatory and Compliance – Adhere to and foster compliance in day-to-day function. Work closely with product/portfolio risk teams and BIU teams towards understanding and effecting portfolio changes into insights for effective and efficient DM operations. Support on DM processes & projects

Objective: To supervise & manage the External Collections for flows and write off portfolio. Managing National teams across multiple states / locations on Zonal basis. Primarily responsible for defining overall process, strategy & targets. Ensure consistent delivery of results, drive process improvement initiatives. Management of overall business operations & coordinate with various departments and teams to ensure delivery of business goals. Role & responsibilities 1. Effective Implementation of the overall business strategy for Legal & External Collections Team. 2. Monitor & manage the Process Metrics including Strategy & Processes implementation for Risk & Collection, including Allocation, handling of flow/External portfolio, recovery on written off pool, repossession, Agency management, process management, Cost management, customer complaint etc., highlight key risks and provide inputs for Mitigation Plan to achieve overall business goals. 3. Budgeting, Strategizing, Planning & Projecting for present / new portfolio I. Targeted recoveries for covering write off pool provisions II. Strategizing and implementing new collection activities with clear vision for better results 4. Manpower management & Agencies planning I. Budgeting as per the business volume and ensure adequate staffing II. Define KPIs, mentor Managers / Assistant Managers / Cluster Managers, manage performance and conduct periodic reviews of team / agencies to share feedback and focus on performance improvement. III. Maintaining healthy span of teams by effective team planning thus ensuring maximum risk coverage of allocated pool IV. Ensuring onboarding of new agencies in various business locations based on needs of portfolio. Reviewing them on monthly / quarterly or yearly basis. V. Looking into future requirement of current portfolio or new products VI. Agency Management - Ensuring that External agencies are given adequate platform to perform in alignment to organizational goal and processes. Making sure that working of agencies are truly governed as per RBI or other govt organizations 5. Pan India Goal Management, Target management & Ensuring Employee & Agencies Performance I. Responsible for collection on portfolio of 180+ DPD pools as per targeted business goals. Making sure to undertake special risk tasks on pan India basis II. Target setting and monitoring performance through daily, weekly reviews to ensure target achievement. Maintain effective collection thru Innovative allocation and Collection model. III. Ensure effective manpower alignment to drive portfolio efficiencies in terms of ROR%, Crack%, Real time recoveries etc. IV. Maximizing returns of recoveries by effective Collections & Settlements policy with a prime purpose of minimizing the loss. V. Prioritization and allocation of contracts into external field collections team and external agencies with a core purpose to increase recovery rates% & performance base allocation 6. Cost Management & Performance I. Controlling cost of collection through innovative collection strategy of man management / agency management. II. Ensuring new Incentivization / grids with a purpose of better performance and lower cost of collections III. Managing cost of collection on national level 7. Communication & New Implementation of HQ/National projects I. Act as a two-way voice for Management & for Collection team in making II. Suggesting and Implementation of new processes on current market basis III. Being part of new IT. Implementation with a vision to make processes simpler & more security based Preferred candidate profile Expertise in supervising Field Collection team / Agencies with a capacity of about 1000 employees Overall, 10 - 12 years of experience across Collection Agencies/ Call Centre / Banking / Consumer Finance background / Internal staff model Practical experience in Collections strategy and processes Advanced knowledge of MS Office (especially Excel macros, formulas, VBA; PowerPoint, Word) Advanced financial and analytical thinking Excellent Communication and presentation skills

Deliver on the financial parameters of the organization. Handle vendor management responsibilities, ensuring smooth coordination and efficiency. Possess a preference for local experience in the designated region. Contact Person- HR Gauri- 8591421009

Role & responsibilities 1.Manage & motivate team of 200 operators & 10 TLs. 2.Manage the Collection process for assigned campaign(s)/Portfolio(s) 3.Ensure delivering individual calls target, SLA & KPI 4.Maximize Productivity by increasing Kept/Call, RPC%, PTP%, & Kept% Monitoring calls, Coaching and Feedback, Bottom Quartile Management, Individual Target settings, Weekly and monthly one on ones, Analyzing relevant reports, making reports and reporting to management on areas of improvement. 5.Conducting team meetings, pre/post/mid shifts. 6. To recruit, induct, develop and support a team delivering front line customer services to ensure resolution of enquiries, complaints and request for services at the earliest possible opportunity. Dialer Knowledge preferred. 7.To supervise the workload of the team, allocating team members to optimize service provision and administrative support across the hours of the operation of the Contact Centre. 8.Attrition, Shrinkage, roster management. 9.Managing PIP (Performance improvement Plan) of the team members Preferred candidate profile Collections, Team Management Skills, Process Management, Rostering, Attrition Management, Shrinkage Control. Multiple Language Preferred ;- English, Tamil, Kannada, Hindi

KEY DUTIES & RESPONSIBILITIES OF THE ROLE Managing end to end collections for the unsecured and secured lending business. Deep understanding of microfinance collections , consumer lending, and risk management. Building a robust collection team both in-house and BC workforce . Responsible for the development, monitoring and implementation of Loans Collections strategies. Identify and pursue opportunities that enhance the collectability of financial return. Setting up fraud management and operations practices to reduce delinquency ratios . Ability to come up with data driven insights and interventions. Defining performance driven incentive culture. Implementation of technology-enabled collection practices and new age solutions. Audit, review & document Collections policies, strategies & practices. Publish key management information and collection scorecards on a regular basis to support business direction. Work closely with Business, Legal , Compliance and Other Support functions in order to ensure best practices within the organization. Ensuring compliance with statutory and regulatory requirements under different acts set by Reserve bank of India. MINIMUM REQUIREMENTS OF KNOWLEDGE & SKILLS Strong analytical, negotiation, and communication skills. Familiarity with data analytics, automation, and digital tools for collections. Excellent team leadership Strategy Development Portfolio Management Process Improvement Ensure Compliance Data Analysis & Problem-solving abilities. Stakeholder Management Ability to work effectively in a fast-paced and challenging environment. COMPETENCY & SKILLS REQUIRED Result Orientation Business Acumen Ability to deliver in high pressure Team Management Good Networking with Local Authorities

Job Responsibilities: Field Visits Debt Recovery Record Keeping Customer Service Target Achievement: Consistently meet collection targets to minimize payment defaults and support company goals. Compliance Travel allowance Cafeteria House rent allowance Annual bonus Sales incentives Performance bonus Joining bonus Referral bonus Provident fund Job/soft skill training

To manage & control the company’s credit function by minimizing financial risk, timely collections, maintain healthy cash flow, follow up on accounts receivables & timely payments. Prepare aging reports, collection dashboards & bad debt forecasts.

We are currently seeking an experienced professional to join our Collections team for the role of Collection Manager Job Location: Gurgaon What youll do: Setting up and managing field collection agencies for a specific zone Responsible for controlling the roll rates and recovery of overdue from the delinquent pool & controlling bucket wise delinquencies for a particular zone. Soft collection calling and reminder calling for EMI payment to customers informing about the due date, payment due and mode of payment available for payment. Managing the NPA along with managing the cost of collection. Liaising with the partners for reconciliation and for collection of cash/cheque from the customer. Liaising with the partners for getting overdue details, bounce details and mandate reject details on a timely manner. Join us for: Progressive Career Flexi-work environment & balanced work life Reward& recognition driven culture Lean Hierarchy

Job Purpose: To drive collections at the area level and ensure sustainability of the business through timely collection & recovery Managerial Responsibilities : Recruit and train the collections team for effective collections & recovery Monitor & review the activities of the collections teams operating in different areas; ensure compliance and be audit ready at any given point in time Ensure adherence to collection processes in the region, i.e., system allocation, tracking, monitoring delayed cash deposition; identifying & reporting fraudulent practices Functional Responsibilities: Execute collection strategies at the area level for efficient collections and recovery of outstanding loans; ensure cost effective collections Monitor and ensure adherence to collection process and report the fraudulent practices of agencies / agents Submit recommendations to regional collections manager for discontinuing agencies based on performance Partner with local sales & credit to ensure quality sourcing Manage loss line provision; on-time sale of repossessed vehicles Ensure effective collections from DCC & micro market Coordinate with legal officers to file and execute non collectable accounts; execute repossession orders with the help of legal officers Experience: 8+-years of experience in handling collections Functional Competencies: Ability to work with integrated systems used for tracking & monitoring collections Operational execution Behavioral Competencies: Relationship Management (critical for retaining key customers) Strong communication and interpersonal skills Problem Solving & decision making skills

Hiring: Call Center Collections Process Head & Assistant Process Head Location: Gurugram, Sector 18 We are looking for experienced professionals to lead our Collections Call Center operations. Requirements: 4+ years of experience managing collections in a call center (BFSI preferred) Strong understanding of collections processes End-to-end team management: data allocation, bucket handling, strategy building Must have direct call center management experience** Should reside within 30 minutes of Gurugram Sector 18 or be open to relocating nearby Interview Process: Telephonic + Face-to-Face Final Round CTC: Process Head: 1215 LPA Assistant Process Head: 810 LPA Share your CV at HR@vsharptalent.in or WhatsApp 99986 83788

Manage accounts receivable, invoices, payments & account maintenance Implement collections strategy, reconcile statements & report findings Ensuring timely payment by communicating with customers & maintaining accurate financial records

Job Title: Area Collection Manager NBFC Debt Recovery Department: Collections & Recovery Reports To: Regional Collection Manager / Zonal Head Required Location: SOUTH: GUNTUR, ANANTAPUR, BENGALURU (BANGALORE) RURAL, BELLARY CHAMARAJANAGAR, KARAIKAL, JAGTIAL, JANGAON, MEDAK NORTH: CENTRAL DELHI, BETUL, AGAR, ALIRAJPUR, BATHINDA EAST: BALESWAR, BARDHAMAN, HOWRAH WEST: AHMEDABAD, DADRA & NAGAR HAVELI, ANAND, AURANGABAD, BHANDARA, AHMED NAGAR, KOLHAPUR Job Summary: The Area Collection Manager is responsible for overseeing and managing the collections and recovery operations for a designated geographical area. This includes ensuring timely debt recovery, minimizing non-performing assets (NPAs), handling delinquent accounts, and leading a team of collection officers and field agents to achieve targeted recovery rates. Key Responsibilities: Develop and implement effective collection strategies and recovery plans across the assigned area. Monitor and ensure performance of collection teams to achieve recovery targets. Coordinate with legal and compliance departments for handling escalated delinquent accounts. Analyze area-level data to identify trends, issues, and opportunities for improvement. Regularly visit field locations to support and supervise on-ground recovery efforts. Ensure adherence to all regulatory and internal compliance guidelines. Maintain accurate documentation and reporting of recovery actions and status. Key Skills & Competencies: Strong knowledge of NBFC collection processes and regulatory guidelines. Excellent leadership, team management, and interpersonal skills. Analytical mindset with data-driven decision-making. Good negotiation and conflict-resolution skills. Proficient in MS Office and recovery software systems. Have to manage exiting field officers and need to make your core team by your own references. Qualifications: Bachelor’s degree (Finance, Business Administration or related field); MBA preferred. 3–5 years of relevant experience in collections/debt recovery, preferably in NBFCs or financial institutions. Proven track record in managing high-performing collection teams. Interested candidate can reach out on below mentioned details. SPOC : Janhavi Patil Contact No : 9819780457 Mail ID : janhavi.patil@integrofinserv.com

Responsibilities: * Manage debt recovery through collections strategies & processes * Collaborate with stakeholders on collections solutions * Monitor performance metrics for improvement opportunities Annual bonus

Hi, We are hiring for the ITES Company for MIS and Reporting Role. Job description: Minimum 3-5 years of experience as MIS and Reporting in B2B Collection is mandatory. 100% WFO and night shifts applicable. Proficiency in MS Excel, financial modeling, data analysis tools, DBMS, advance macro skills. Good understanding of OTC Lifecycle, B2B Business. Monitor and manage the collections data from various sources. Ensure the accuracy and completeness of data in the collections management system. Develop and maintain databases and reports related to B2B collections. Generate regular and ad-hoc reports on collection performance, outstanding receivables, and aging accounts. Analyze collection trends, identify issues, and provide actionable insights to improve collection efficiency. Create and present reports to senior management, highlighting key metrics and trends. Evaluate current collections processes and recommend improvements. Implement and monitor new processes or tools to enhance collections efficiency. Work with IT and finance teams to integrate and automate collections systems. Assist in the development of collection strategies and policies. Ensure compliance with company policies and legal regulations regarding collections. Maintain accurate records of collection activities and communications. Prepare and maintain documentation for audits and regulatory reviews. Strong analytical skills with the ability to interpret complex data. To Apply for MIS Associate Role Click the below link https://outpace.in/job/mis-associate/

Job Title: Senior Manager Order to Cash (O2C) Function: Finance & Shared Services (F&SS) Domain: E-commerce Location: Kochi-Kerala Reports to: O2C Tower Lead / Head Finance Operations Role Summary: The Senior Manager O2C will be responsible for owning and driving the end-to-end Order to Cash (O2C) value chain for the e-commerce business, ensuring accuracy, compliance, and efficiency across billing, collections, credit management, dispute resolution, and cash application. This role will focus on strategic leadership, process transformation, customer experience enhancement, and risk management, while building and leading a high-performing team. The position demands strong cross-functional collaboration with commercial, customer experience, product, and IT teams to deliver business outcomes and optimize working capital. Key Responsibilities: 1. Strategic Leadership - Own the entire O2C value chain from order capture to cash realization. - Design and implement best-in-class processes to enhance customer experience and reduce revenue leakage. - Align O2C strategy with overall business goals in close coordination with commercial and customer experience leaders. 2. Customer Engagement & Relationship Management - Act as the primary liaison for key clients and stakeholders on all O2C-related matters. - Resolve escalated customer issues related to invoicing, returns, disputes, or collections. - Monitor customer satisfaction metrics and drive improvements in responsiveness and query resolution. - Manage relationships with multiple internal and external stakeholders. 3. Process & Operations Management - Oversee timely and accurate billing, cash application, credit approvals, and dispute resolution. - Optimize credit management policies tailored to e-commerce business models (COD, pre-pay, B2B, D2C). - Implement automation, dashboards, and exception management frameworks for proactive issue identification. - Cross-train O2C resources to other towers to build flexibility. - Collaborate with automation teams to identify efficiency opportunities and quantify FTE hours saved. 4. Receivables, Compliance & Risk - Monitor receivables aging, DSO, bad debt provisioning, and recovery plans. - Ensure compliance with internal controls, GST/TCS/TDS regulations, and e-invoicing mandates. - Lead internal audits and ensure SOX/ICFR readiness for O2C processes. 5. Transformation & Innovation - Drive digitization and AI/RPA interventions across billing, collections, and customer onboarding. - Champion continuous improvement initiatives, lean process redesign, and root cause analysis for recurring issues. - Partner with IT and product teams to integrate O2C systems with order management, CRM, and payment platforms. - Develop reconciliation templates and SOPs for new processes. 6. Team Leadership - Lead, coach, and mentor managers and associates across O2C sub-processes. - Foster a high-performance culture focused on agility, customer centricity, and data-driven decisions. - Drive workforce planning, structured training, and succession planning for critical roles. Qualifications & Experience: - MBA (Finance), CA Inter, or equivalent qualification. - 1218 years of relevant experience, with at least 4–5 years in a leadership role managing O2C operations in a shared services or e-commerce environment. - Strong understanding of e-commerce business models, customer payment flows, and receivables dynamics. - Proven experience in credit management, collections strategy, dispute resolution, and process automation. - Familiarity with ERP platforms (SAP, Oracle, Microsoft Dynamics, or equivalent) and automation tools (RPA, workflow management). - Key Competencies: - Strategic thinking and process excellence mindset. - Strong customer relationship management and negotiation skills. - Analytical capability with data-driven decision-making. - Expertise in O2C governance, compliance, and audit readiness. - People leadership with proven ability to develop and retain high-performing teams. - Strong cross-functional collaboration and influencing skills. Career Path: Progression to O2C Tower Lead, Cross-Tower Finance Operations Leader, or Business Process Excellence Leadership roles. -

Senior Executive - Debt Management Services - Consumer, Consumer - FLOW PL, FLOW PL - Southeast Job Purpose Duties and Responsibilities To achieve collection targets of the Respective Branch assigned, ensuring meeting PI Targets. Meeting the Target on Cost of Collections. Ensuring meeting PI Targets within cost limit specified on monthly basis. Ensuring legal guidelines are complied for entire collection structure in letter and sprits. Ensure that the collection agencies and executives adhere to the legal guidelines provided by the law in force. Ensure adherence to the Code of Conduct. Continuously monitoring collection agencies and collection executives to identify fraudulent practices and ensure that no loss is incurred due to such activities. Required Qualifications and Experience People Management s. Demonstrated success achievement orientation. Excellent communication s. Negotiation s Strong bias for action driving results in a high performance environment. Demonstrated ability to lead from the front. Excellent relationship s. Affirmative in nature, Strong Leadership s, Clarity of thought and perseverance.. Exceptionally high motivational levels and needs to be a self starter. Working knowledge of computers. s s as per JD Minimum Qualification Others

Job Purpose To achieve the assigned branch's Debt Management Services targets while ensuring monthly target fulfillment within the specified cost limits. Duties and Responsibilities Achieve collections target by visiting customers/agency.Monitor performance against set parameters and provide regular updates.Ensure legal guidelines are complied with while repossessing products.Maintain accurate records of customer interactions and transactions.Provide regular reports on collection activities and performance.Handle escalations promptly and effectively to resolve issues.Daily DRR (Daily Risk Report) managementDevelop and implement strategies to improve collection rates.Case to Case trackingResolution at per AOP with in agreed timelinesPortfolio ManagementDebt Collection StrategyTarget AchievementRegulatory ComplianceReporting and AnalysisRisk ManagementTeam LeadershipVendor ManagementCo-ordinating with internal and external clients Required Qualifications and Experience Achieve collections target by visiting customers/agency.Monitor performance against set parameters and provide regular updates.Ensure legal guidelines are complied with while repossessing products.Maintain accurate records of customer interactions and transactions.Provide regular reports on collection activities and performance.Handle escalations promptly and effectively to resolve issues.Daily DRR (Daily Risk Report) managementDevelop and implement strategies to improve collection rates.Case to Case trackingResolution at per AOP with in agreed timelinesPortfolio ManagementDebt Collection StrategyTarget AchievementRegulatory ComplianceReporting and AnalysisRisk ManagementTeam LeadershipVendor ManagementCo-ordinating with internal and external clients

Core Responsibilities: o Handle collections for the assigned area and achieve collection targets on various parameters like resolution, flows, credit cost and roll rates (depending on the bucket) o Ensure that the NPA's are kept within assigned budget and active efforts are made to minimize it. o Increase the fee income / revenue and develop intiatives to control and reduce the amount of vendor payouts o Conduct asset verifications and possession as per SARFESI / Section 9 process through court receivers. o Track & control the delinquency of the area (Bucket & DPD wise) and focus on nonstarters o Ensure customer satisfaction by ensuring quick resolution of customer issues within specified TAT o Build relationships with key clients to ensure timely collections are made and monitor defaulting customers by ensuring regular follow with critical/complex customers to identify reasons for defaulting o Represent the organization in front of legal/ statutory bodies as required by the legal team and ensure that the collection team adheres to the legal guidelines provided by the law in force o Allocate work to the field executives and ensure that all the agencies in the location perform as per defined SLA, ensuring payments and audit receipts get deposited within the defined SLA. o Ensure that there is adequate Feet on Street availability area-wise /bucket-wise/ segment-wise and obtain daily updates from all collection executives on delinquent portfolio & initiate detailed account level review of high ticket accounts o Ensure compliance to all Audit / NHB /IRB regulations as well as policies and procedures of the company Job Qualifications: Graduate : Yes Masters/Postgraduate: Optional

Core Responsibilities: o Handle collections for the assigned area and achieve collection targets on various parameters like resolution, flows, credit cost and roll rates (depending on the bucket) o Ensure that the NPA's are kept within assigned budget and active efforts are made to minimize it. o Increase the fee income / revenue and develop intiatives to control and reduce the amount of vendor payouts o Conduct asset verifications and possession as per SARFESI / Section 9 process through court receivers. o Track & control the delinquency of the area (Bucket & DPD wise) and focus on nonstarters o Ensure customer satisfaction by ensuring quick resolution of customer issues within specified TAT o Build relationships with key clients to ensure timely collections are made and monitor defaulting customers by ensuring regular follow with critical/complex customers to identify reasons for defaulting o Represent the organization in front of legal/ statutory bodies as required by the legal team and ensure that the collection team adheres to the legal guidelines provided by the law in force o Allocate work to the field executives and ensure that all the agencies in the location perform as per defined SLA, ensuring payments and audit receipts get deposited within the defined SLA. o Ensure that there is adequate Feet on Street availability area-wise /bucket-wise/ segment-wise and obtain daily updates from all collection executives on delinquent portfolio & initiate detailed account level review of high ticket accounts o Ensure compliance to all Audit / NHB /IRB regulations as well as policies and procedures of the company Job Qualifications: Graduate : Yes Masters/Postgraduate: Optional