288 Collections Strategy Jobs - Page 12

Job Purpose "This position is open with Bajaj Finance ltd." First link of management between the executors i.e. field staff and management. An effective communicator with exceptional relationship management skills with ability to relate to people at all levels of business and management. Delivery of business AOP objectives for the assigned geography. Duties and Responsibilities PRINCIPAL ACCOUNTABILITIES (Accountabilities associated with the job) Achieving business numbers with the assigned line of channels (Basis location and market potential). People Management (Off roll)- Hiring, Retention & Productivity. Sales Governance through compliance of systems and processes. Responsible for tracking, managing & controlling PDD requirement compliance Reduction in customer complaints & cancellation by ensuring that no miss-selling is being done. Understanding of CRM- Salesforce.com. Effectively engage with Credit, Operations, Risk & within 2W/3W teams. To ensure TAT is maintained for case processing. 4. MAJOR CHALLENGES (Challenges faced on an on-going basis in carrying out the job) Training of self and their team below. Hiring right candidate. Smooth onboarding to help settle the employee well in BFL. Smooth onboarding of New Dealer/Partner with BFL Retention of Off-roll staff 5. DECISIONS (Key decisions taken by job holder at his/her end) Hiring of Off roll staff Approvals by coordinating with internal stake holders eg. Clearing cases Lead allocation Field activity planning and closure 6. INTERACTIONS (Key working relationships a job holder needs to have INSIDE and OUTSIDE the company to accomplish the job) Internal Clients Roles you need to interact with inside the organization to enable success in your day to day work Connect with various internal department i.e. product, credit, Ops, RCS & compliance to process the file. Connect with HR department for hiring & retention External Clients Roles you need to interact with outside the organization to enable success in your day to day work Engaging with customer. Mapping of market competition. 7. DIMENSIONS (Key numerical data which will reflect the scope and scale of activities concerning this job) Financial Dimensions (These should be quantifiable numerical amounts) From 45 to 70 Cases MOM (depending upon location and market potential) Other Dimensions (Significant volume dimensions associated with the job) ‚ Total Team Size:9 ‚ Number of Direct Reports:5 to 9 ‚ Number of Indirect Reports:NA ‚ Number of Outsourced employees:5 to 9 ‚ Number of locations:1 to 4 ‚ Number of products:1 i.e. Two wheeler Loan Required Qualifications and Experience SKILLS AND KNOWLEDGE (Minimum acceptable proficiency for this job which best indicates the education and/or experience requirements of this job and not the incumbent) Educational Qualifications Qualifications- Graduate / Post Graduate Good command in excel is essential. Work Experience- 1 to 3 years of relevant experience in managing team Result oriented - Go getter attitude is must Should have collaborative work style to engage with peers & colleagues across the company. Excellent Team management & Interpersonal Skills. Excellent command over communication skills. Highly ambitious & self-motivated

Job Purpose "This position is open with Bajaj Finance ltd." First link of management between the executors i.e. field staff and management. An effective communicator with exceptional relationship management skills with ability to relate to people at all levels of business and management. Delivery of business AOP objectives for the assigned geography. Duties and Responsibilities PRINCIPAL ACCOUNTABILITIES (Accountabilities associated with the job) Achieving business numbers with the assigned line of channels (Basis location and market potential). People Management (Off roll)- Hiring, Retention & Productivity. Sales Governance through compliance of systems and processes. Responsible for tracking, managing & controlling PDD requirement compliance Reduction in customer complaints & cancellation by ensuring that no miss-selling is being done. Understanding of CRM- Salesforce.com. Effectively engage with Credit, Operations, Risk & within 2W/3W teams. To ensure TAT is maintained for case processing. 4. MAJOR CHALLENGES (Challenges faced on an on-going basis in carrying out the job) Training of self and their team below. Hiring right candidate. Smooth onboarding to help settle the employee well in BFL. Smooth onboarding of New Dealer/Partner with BFL Retention of Off-roll staff 5. DECISIONS (Key decisions taken by job holder at his/her end) Hiring of Off roll staff Approvals by coordinating with internal stake holders eg. Clearing cases Lead allocation Field activity planning and closure 6. INTERACTIONS (Key working relationships a job holder needs to have INSIDE and OUTSIDE the company to accomplish the job) Internal Clients Roles you need to interact with inside the organization to enable success in your day to day work Connect with various internal department i.e. product, credit, Ops, RCS & compliance to process the file. Connect with HR department for hiring & retention External Clients Roles you need to interact with outside the organization to enable success in your day to day work Engaging with customer. Mapping of market competition. 7. DIMENSIONS (Key numerical data which will reflect the scope and scale of activities concerning this job) Financial Dimensions (These should be quantifiable numerical amounts) From 45 to 70 Cases MOM (depending upon location and market potential) Other Dimensions (Significant volume dimensions associated with the job) ‚ Total Team Size:9 ‚ Number of Direct Reports:5 to 9 ‚ Number of Indirect Reports:NA ‚ Number of Outsourced employees:5 to 9 ‚ Number of locations:1 to 4 ‚ Number of products:1 i.e. Two wheeler Loan Required Qualifications and Experience SKILLS AND KNOWLEDGE (Minimum acceptable proficiency for this job which best indicates the education and/or experience requirements of this job and not the incumbent) Educational Qualifications Qualifications- Graduate / Post Graduate Good command in excel is essential. Work Experience- 1 to 3 years of relevant experience in managing team Result oriented - Go getter attitude is must Should have collaborative work style to engage with peers & colleagues across the company. Excellent Team management & Interpersonal Skills. Excellent command over communication skills. Highly ambitious & self-motivated

Job Purpose "This position is open with Bajaj Finance ltd." Duties and Responsibilities ¥ To achieve collection targets of the Respective Branch assigned, ensuring meeting PI Targets. ¥ Meeting the Target on Cost of Collections. Ensuring meeting PI Targets within cost limit specified on monthly basis. ¥ Ensuring legal guidelines are complied for entire collection structure in letter and sprits. ¥ Ensure that the collection agencies and executives adhere to the legal guidelines provided by the law in force. ¥ Ensure adherence to the Code of Conduct. ¥ Continuously monitoring collection agencies and collection executives to identify fraudulent practices and ensure that no loss is incurred due to such activities. Required Qualifications and Experience ¥ People Management skills. ¥ Demonstrated success & achievement orientation. ¥ Excellent communication skills. ¥ Negotiation Skills ¥ Strong bias for action & driving results in a high performance environment. ¥ Demonstrated ability to lead from the front. ¥ Excellent relationship skills. ¥ Affirmative in nature, Strong Leadership Skills, Clarity of thought and perseverance.. ¥ Exceptionally high motivational levels and needs to be a self starter. ¥ Working knowledge of computers.

Job Purpose The Debt Management Specialist will be responsible for managing and coordinating the recovery of overdue payments on loans or credit accounts. Duties and Responsibilities Achieve collections target by visiting customers/agency.Monitor performance against set parameters and provide regular updates.Ensure legal guidelines are complied with while repossessing products.Maintain accurate records of customer interactions and transactions.Provide regular reports on collection activities and performance.Handle escalations promptly and effectively to resolve issues.Daily DRR (Daily Risk Report) managementDevelop and implement strategies to improve collection rates.Case to Case trackingResolution at per AOP with in agreed timelinesPortfolio ManagementDebt Collection StrategyTarget AchievementRegulatory ComplianceReporting and AnalysisRisk ManagementTeam LeadershipVendor ManagementCo-ordinating with internal and external clients Required Qualifications and Experience Achieve collections target by visiting customers/agency.Monitor performance against set parameters and provide regular updates.Ensure legal guidelines are complied with while repossessing products.Maintain accurate records of customer interactions and transactions.Provide regular reports on collection activities and performance.Handle escalations promptly and effectively to resolve issues.Daily DRR (Daily Risk Report) managementDevelop and implement strategies to improve collection rates.Case to Case trackingResolution at per AOP with in agreed timelinesPortfolio ManagementDebt Collection StrategyTarget AchievementRegulatory ComplianceReporting and AnalysisRisk ManagementTeam LeadershipVendor ManagementCo-ordinating with internal and external clients

Job Purpose The Debt Management Specialist will be responsible for managing and coordinating the recovery of overdue payments on loans or credit accounts. Duties and Responsibilities Achieve collections target by visiting customers/agency.Monitor performance against set parameters and provide regular updates.Ensure legal guidelines are complied with while repossessing products.Maintain accurate records of customer interactions and transactions.Provide regular reports on collection activities and performance.Handle escalations promptly and effectively to resolve issues.Daily DRR (Daily Risk Report) managementDevelop and implement strategies to improve collection rates.Case to Case trackingResolution at per AOP with in agreed timelinesPortfolio ManagementDebt Collection StrategyTarget AchievementRegulatory ComplianceReporting and AnalysisRisk ManagementTeam LeadershipVendor ManagementCo-ordinating with internal and external clients Required Qualifications and Experience Achieve collections target by visiting customers/agency.Monitor performance against set parameters and provide regular updates.Ensure legal guidelines are complied with while repossessing products.Maintain accurate records of customer interactions and transactions.Provide regular reports on collection activities and performance.Handle escalations promptly and effectively to resolve issues.Daily DRR (Daily Risk Report) managementDevelop and implement strategies to improve collection rates.Case to Case trackingResolution at per AOP with in agreed timelinesPortfolio ManagementDebt Collection StrategyTarget AchievementRegulatory ComplianceReporting and AnalysisRisk ManagementTeam LeadershipVendor ManagementCo-ordinating with internal and external clients

Job Purpose This position is open with Bajaj Finance ltd. D uties and Responsibilities To achieve collection targetsFocus on PL roll back cases & target achievement in PL roll back.Ensuring documented feedback.Ensuring audit queries are complied with.Ensuring adequate Feet on Street availability pool-wise / segment-wise.Manage productivity by fixing productivity parameters for Agencies / DMAs, monitoring performance against set parameters and Weekly review with the collection executives.Ensuring background and reference check of agencies / DMAs being appointed.Constant evaluation of DMAs and agencies.Identify and manage training needs for the CEs.Visit Random customers. Required Qualifications and Experience People Management s.Demonstrated success & achievement orientation. Excellent communication s.Negotiation sStrong bias for action & driving results in a high performance environment. Demonstrated ability to lead from the front. Excellent relationship s. Affirmative in nature, Strong Leadership s, Clarity of thought and perseverance..Exceptionally high motivational levels and needs to be a self starter.Working knowledge of computers.

Key Responsibilities: 1. Strategic Leadership: Develop and implement national strategies for soft and hard bucket collections. Align collection strategies with overall organizational goals and regulatory requirements. 2. Team Management: Lead and mentor the regional/collections managers across the country. Ensure effective communication and coordination among regional teams. Foster a high-performance culture and continuous improvement within the team. 3. Operational Oversight: Monitor and manage the performance of soft and hard bucket collections. Ensure timely and effective recovery of overdue accounts, focusing on reducing delinquency rates and write-offs. Develop and implement standard operating procedures (SOPs) for soft and hard collections. 4. Performance Management: Set and monitor collection targets for regional/collections managers. Analyze performance data and generate regular reports for senior management. Identify areas of improvement and implement corrective actions. 5. Stakeholder Collaboration: Collaborate with the Legal Head, Risk Management, and other relevant departments to ensure compliance and mitigate risks. Work closely with external agencies and partners to enhance collection efforts. 6. Compliance and Risk Management: Ensure adherence to all regulatory and legal requirements related to collections. Implement risk management strategies to minimize potential losses. 7. Technology and Innovation: Leverage technology and data analytics to enhance collection processes. Drive innovation and automation to improve efficiency and effectiveness. Preferred candidate profile : 1. Bachelors degree in Finance, Business Administration, or a related field. Masters degree preferred. 2. Minimum of 8 years of experience in collections management, with at least 5 years in a leadership role. 3. Proven track record of managing large teams and achieving collection targets. 4. Strong understanding of consumer finance products and regulatory environment. 5. Excellent analytical, problem-solving, and decision-making skills. 6. Strong communication and interpersonal skills. 7. Proficiency in using collection management systems and data analytics tools.

About fleetx.io: Fleetx is an AI-powered fleet & logistics automation platform that helps businesses digitize their physical logistics operations and get actionable insights in real-time. Fleetx has served more than 350K+ vehicles and 1m+ trips across 100+ enterprise customers likes of Maersk, Unilever, Adani Group, Ultratech, Glenmark, DTDC, Bisleri, Shree Cement, Birla Corporation, SaintGobain, Godrej, Panasonic, AM/NS, Vedanta etc. We have raised ~$40M from marquee investors like IndiaMart, Beenext, IndiaQuotient, Titan Capital, and several others who support our vision of digitizing the backbone (Logistics & Transportation) of every economy in the world. Description: Accounts Receivable & Collections Specialist Responsible for managing and collecting outstanding debts while ensuring timely follow-ups to reduce overdue payments. Engages directly with clients and cross-functional teams to negotiate payment terms and proactively resolve customer queries. Has a basic understanding of TDS, GST, and invoicing processes. Adheres to strict monthly and annual collections targets. Responsibilities: Managing and collecting outstanding debts Direct interaction with clients and cross-functional teams Basic knowledge of TDS, GST, and Invoicing. Ensure follow Up on due/overdue payments via calls or emails for reducing overdue days. Negotiating payment terms with clients Proactive in resolving customer queries. Adhere to strict monthly and annual collections targets. Desired Skills & Experience: Graduate in B.com or MBA (Finance) Previous experience in credit control or related field Strong negotiation and communication skills Attention to detail and ability to work under pressure Good knowledge of excel. Offerings: A dynamic and challenging work environment with significant growth opportunities. Competitive salary and benefits package. Comprehensive medical and accidental coverage for employees and their families. Location - Gurgaon Kindly Apply via - https://forms.gle/RybFscoG1ehQnKvw9

Role & responsibilities We are looking for an experienced and results-driven Collections Manager to lead collections for unsecured personal loans and business loans . The ideal candidate will have hands-on experience in managing both in-house teams and external collection agencies/vendors . This role requires strong leadership, compliance awareness, and the ability to drive recovery performance while maintaining a customer-centric approach. Key Responsibilities: Lead and manage end-to-end collections for unsecured personal and business loan portfolios. Develop, implement, and monitor collection strategies to reduce delinquency and improve recovery rates. Manage a team of in-house collection officers and ensure daily, weekly, and monthly performance targets are met. Ensure collections processes are compliant with regulatory and company standards, including fair practices and data privacy norms. Analyze portfolio performance, bucket-wise delinquency trends, and suggest process improvements. Collaborate with credit, legal, and operations teams to resolve disputes, handle escalations, and pursue legal recovery when required. Provide MIS reports and dashboards to senior leadership with insights and recommendations. Train and motivate team members to maintain high standards of collection efficiency and customer interaction. Qualifications and Skills: Bachelors degree in Finance, Business, or a related field. MBA or equivalent preferred. Proven experience in managing both in-house collection teams and external vendors. Strong knowledge of collections strategy, skip tracing, and legal recovery processes. Interested candidates can send their resumes to : Mail id- hrpune@muthootgroup.com contact No: 8553130100 Interview Process: Direct Walk-in in below address Muthoot Finance Ltd Regional Office:2nd Floor, CST No. 131/1A/1, Baner Main Road,Opp. Orchid School, Balewadi Phata, Above Central Bank of India,BANER - Pune-411045

About The Role Collections Manager - Support Services-Collection Daily DRR Door to door visit Daily customer follow up Target v/s achievement Monitoring of collection agency

About The Role Collections Manager - Support Services-Collection Daily DRR Door to door visit Daily customer follow up Target v/s achievement Monitoring of collection agency

Core Responsibilities: o Handle collections for the assigned area and achieve collection targets on various parameters like resolution, flows, credit cost and roll rates (depending on the bucket) o Ensure that the NPA's are kept within assigned budget and active efforts are made to minimize it. o Increase the fee income / revenue and develop intiatives to control and reduce the amount of vendor payouts o Conduct asset verifications and possession as per SARFESI / Section 9 process through court receivers. o Track & control the delinquency of the area (Bucket & DPD wise) and focus on nonstarters o Ensure customer satisfaction by ensuring quick resolution of customer issues within specified TAT o Build relationships with key clients to ensure timely collections are made and monitor defaulting customers by ensuring regular follow with critical/complex customers to identify reasons for defaulting o Represent the organization in front of legal/ statutory bodies as required by the legal team and ensure that the collection team adheres to the legal guidelines provided by the law in force o Allocate work to the field executives and ensure that all the agencies in the location perform as per defined SLA, ensuring payments and audit receipts get deposited within the defined SLA. o Ensure that there is adequate Feet on Street availability area-wise /bucket-wise/ segment-wise and obtain daily updates from all collection executives on delinquent portfolio & initiate detailed account level review of high ticket accounts o Ensure compliance to all Audit / NHB /IRB regulations as well as policies and procedures of the company Job Qualifications: Graduate : Yes Masters/Postgraduate: Optional

Core Responsibilities: o Handle collections for the assigned area and achieve collection targets on various parameters like resolution, flows, credit cost and roll rates (depending on the bucket) o Ensure that the NPA's are kept within assigned budget and active efforts are made to minimize it. o Increase the fee income / revenue and develop intiatives to control and reduce the amount of vendor payouts o Conduct asset verifications and possession as per SARFESI / Section 9 process through court receivers. o Track & control the delinquency of the area (Bucket & DPD wise) and focus on nonstarters o Ensure customer satisfaction by ensuring quick resolution of customer issues within specified TAT o Build relationships with key clients to ensure timely collections are made and monitor defaulting customers by ensuring regular follow with critical/complex customers to identify reasons for defaulting o Represent the organization in front of legal/ statutory bodies as required by the legal team and ensure that the collection team adheres to the legal guidelines provided by the law in force o Allocate work to the field executives and ensure that all the agencies in the location perform as per defined SLA, ensuring payments and audit receipts get deposited within the defined SLA. o Ensure that there is adequate Feet on Street availability area-wise /bucket-wise/ segment-wise and obtain daily updates from all collection executives on delinquent portfolio & initiate detailed account level review of high ticket accounts o Ensure compliance to all Audit / NHB /IRB regulations as well as policies and procedures of the company Job Qualifications: Graduate : Yes Masters/Postgraduate: Optional