Assistant Vice President - Collections

The AVP - Collections is a pivotal senior leadership role responsible for shaping and executing the overall collection strategy for the digital personal loans portfolio at a national or large multi-zonal level. This role drives innovation in collection methodologies, optimizes portfolio performance, and ensures the highest standards of efficiency, compliance, and customer experience.

We're hiring in major metropolitan cities across East, West, North, and South India

Key Responsibilities:

• Develop, refine, and implement the overarching national collection strategy and policies for digital personal loans.
• Oversee and provide strategic direction to Zonal Heads and their regional teams, ensuring consistent execution and target achievement.
• Analyze macro-level collection trends, portfolio health, and identify strategic opportunities for improvement and innovation.
• Drive the adoption of advanced analytics, machine learning, and digital tools to enhance collection effectiveness and efficiency.
• Manage relationships with key external partners, including collection agencies, legal counsel, and technology vendors.
• Ensure robust compliance frameworks are in place and adhered to across all collection operations.
• Lead critical projects related to collection process automation, system enhancements, and new product initiatives.
• Develop, mentor, and build a high-performing collection leadership team.
• Manage the national collection budget, ensuring optimal allocation of resources and cost efficiency.
• Act as a key liaison between the collections department and other senior stakeholders (e.g., VP, Product Head, CEO).
• Present detailed performance reviews, strategic initiatives, and forecasts to the executive leadership.

Qualifications:

• Master's degree (MBA strongly preferred) in Business Administration, Finance, or a related quantitative field.
• 8 to 18 years of extensive and progressive leadership experience in debt collection, with a significant portion in a strategic or head-of-function role within a digital fintech or a prominent NBFC specializing in personal loans.
• Demonstrated expertise in large-scale portfolio management, advanced collection analytics, and technology-driven collection solutions.
• Deep understanding of the digital lending ecosystem, credit risk management, and regulatory environment.
• Exceptional strategic thinking, visionary leadership, cross-functional collaboration, and executive communication skills.
• Proven ability to drive significant business outcomes and build high-performing teams