Regional Collection Manager

• Deliver the assigned Financial Targets of 30+ and 90+ 

  Roll Rates, Norms and Stock

   against annual ECL target
• Manager daily/weekly/monthly collection operations with optimum productivity and performance
• Maintain cost of collections/cost per account 

  within

   the given budget through effective and efficient allocation
• Building/Reviewing and execution of collection strategy for the assigned portfolio and resources 

  according to local dynamics

• Capacity Planning and portfolio action planning keeping in mind the macro environment
• Create, build, train and manage the front-line collections team, spread across 

  allocated territory according to the product and understanding of the local markets

• Support in building class leading collections capability - FTEs / Vendors / Processes / Technology / Tracing Tools / Legal etc.

• Ensuring healthy relationship with all high value customers to maintain a healthy payment track and right resolution

• Ensure strict adherence to processes and control measures for own product
• Ensure adherence to regulatory requirements and integrity in all team operations and customer handling
• Ensure Customer centricity - ensure adherence to Code of Conduct and work to minimize customer complaints

Experience:

• Essential Minimum 8 years of experience of managing SME collection 

  in the designated territory

• The candidate should have the experience of managing large/diverse teams, spread across multiple regions/locations
• Experience in dealing directly with business owners in different segments and different industrial areas

• Excellent leader in understanding management requirements and developing the team to rightly understand and deliver the same

• Building and execution of collection strategy, driving process/strategic changes
• Preferred - Expertise in Business Loan Collections (both secured and unsecured)
• Experience of managing both agencies and field based collection

• Must have experience in all legal tools (Sec 9, Sec 17, BW executions, Execution Petition) to ensure healthy recoveries from critical accounts