Regional Collection Manager

Role & responsibilities

Portfolio Management

• Monitor and manage the collections performance (bucket-wise: X-bucket, 1-30, 31-60, 61-90, 90+ DPD).
  
• Track and reduce delinquency levels and non-performing assets (NPAs).
  
• Ensure region meets monthly, quarterly, and yearly collection targets.
  

Team Management

• Recruit, train, and lead a team of Area Collection Managers, Collection Officers, and third-party agencies.
  
• Provide regular coaching and performance reviews to team members.
  
• Drive productivity and morale across the regional collection team.
  

Agency & Vendor Management

• Appoint and manage third-party collection and recovery agencies.
  
• Ensure adherence to code of conduct, compliance norms, and SLA.
  
• Regularly evaluate agency performance and take corrective actions where required.
  

Legal & Recovery

• Coordinate with legal teams for issuance and execution of SARFAESI, legal notices, and other recovery measures.
  
• Drive recovery from written-off or hard bucket accounts through legal, repossession, and settlement strategies.
  

MIS & Reporting

• Maintain and report key performance indicators (KPI) to senior management.
  
• Analyze collection trends and suggest corrective action plans.
  
• Ensure accurate and timely data entry in collection systems.
  

Compliance & Customer Interaction

• Ensure all collection activities comply with RBI, NHB, and other regulatory guidelines.
  
• Address escalated customer issues with empathy and tact, while protecting company interests.

Qualifications & Experience

• Graduate/Postgraduate in Finance, Business Administration, or related field.
  
• 610 years of experience in retail lending collections, preferably in affordable housing, LAP, or mortgage segment.
  
• Proven track record in managing collections across multiple locations.

Skills & Competencies

• Strong knowledge of housing finance operations and recovery processes.
  
• Leadership and people management skills.
  
• Analytical thinking and data-driven decision-making.
  
• Familiarity with legal recovery tools like SARFAESI, arbitration, etc.
  
• Willingness to travel extensively within the region.