Regional Collection Manager

Job Profile:-

Key Responsibilities:-

• Daily monitoring of all groups for the locations assigned
• Experience in 90+DAD, write off, recovery, Sec 138, Arbitration , Warrant, Execution .
• Ensure candidate experience should be Unsecured Business Loan.
• Ensure locations targets are aligned to targets for Pan India
• Location travel as an when required for review and to ensure performance is at par
• Target to achieve monthly targets for all assigned locations and monitor performance
• To ensure minimal recovery to higher buckets / Group
• Monitoring of Bucket movement within each group
• Responsible for managing teams assigned Telecallers / Field Executives / Agency/Portfolio Managers
• Micro level daily tracking of Collections for each merchant and highlight risk associated if any
• Take corrective measures with cross functional stakeholders against Internal process gaps if any impacting Portfolio Performance
• Performance level matrix is shared with seniors basis required frequency to get Portfolio insights
• Location and Pan India level performance matrix is shared frequently to uplift existing performance
• Daily follow-ups for non-receipt of repayments (DNP)
• Resolving service issues impacting Portfolio Performance
• Conduct Mystery Shopping as a measure to control account not performing
• Update feedback trails on system and sending daily collection reports to the concerned reporting head.
• To regularly visit delinquent customer / merchant for the updation of overdue amounts
• To effectively manage all customer/ merchant related complaints and issues.

Qualification

• Minimum 15-19years relevant experience needed in handling multiple locations across all groups
• Collection of consumer loans/ business loans
• Minimum a graduate (in any field).
• Preferably a DRA (Debt Recovery Agent) certified professional
• Good knowledge of Computers (MS Office, email communication)

Skills Set & Experience

• Team Management – Telecallers and Field Executives
• Experience in handling mass data volumes
• Agency Management
• Should be presentable with good communication skills.
• Should have knowledge of the Collection Process.
• Professional approach towards the Customer.
• Ability to command authority but humble and sincere in behaviour
• Good convincing skills
• Aware of Collection Code of Conduct.