Area Collection Manager - Recovery

Job Description

Key Responsibilities:- Track daily micro level collections of each merchant and identify risks. Identify Merchants daily collection process at his shop through Mystery/Secret Shopping Prepare account reconciliation statement on regular basis. Send daily collection reports to the concerned reporting head. Resolve service issues of clients by coordinating with relevant departments. To regularly visit delinquent customer / merchant for the updation of overdue amounts To effectively manage all customer/ merchant related complaints and issues. Qualification Minimum 6 years relevant experience needed. Collection of consumer loans/ small business loans Minimum a graduate (in any field). Good knowledge of Computers (MS Office, email communication) Skills Set & Experience Should be presentable with good communication skills. Good hold over language -English and Hindi Should have knowledge of the Collection Process. Should have Experience in Field/Corporate Collections. Professional approach towards the Customer. Ability to command authority but humble and sincere in behaviour Good convincing skills Aware of Collection Code of Conducts. Acquainted with the geographical spread of Mumbai area Should preferably have a 2 wheeler Role & responsibilities