Job Role : Digital-Product Manager Job Location : Chennai Job Mode: Work from Office Digital -Product Manager will be responsible for the development of platform plans, strategies, and tactics while executing and delivering products, features and experiences to customers and internal users. The role will need to work closely with the business, SMTs, design, and technology teams to understand requirements and translate them into platform solutions driving industry leading and innovative experiences. Key Responsibilities: Manage strategic product roadmap, development, launch, and marketing to gain maximum benefit from each product Supervise day-to-day product development for core Report & Search capabilities across product delivery, experience, and client communication strategies as well as help the team prioritize, negotiate, and remove obstacles to achieve business results Work closely with partner teams such as Business, Engineering, Design, Data and Customer Service to develop and execute on the product strategy and projects leveraging Agile methodologies Drive value propositions, positioning, segmentation, targeting, channel strategies, and competitive differentiation to achieve preferred status as product team. Leverage data to identify the best solutions for the various client segments and drive adoption in a targeted way. Develop plans and execute functional strategies for the country, State, region, or business requiring coordination and integration across units as well as provide input into strategic decisions Develop product innovation roadmap, and address fundamental trials of product commoditization to create an advanced set of solutions. Gather market and end user feedback for enhancing proposition on an ongoing basis. Lead innovation by working with Engineering and keeping up with the latest digital technologies in the Finance and Technology industry Appropriately assess risk when business decisions are made, demonstrating particular consideration by driving compliance with applicable laws, rules and regulations Skills & Competencies: 5+ years of Digital Product Management or relevant experience. Functional experience in digital product development of banking platforms or similar Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements. Ability to work unsupervised and adjust priorities quickly as circumstances dictate. Consistently demonstrates clear and concise written and verbal communication. Demonstrated analytical and design thinking skills. Demonstrated problem-solving and decision-making skills. Ability to work in a team-oriented and agile environment while having fun.
Job Title : Real-Time Customer Data Platform (RTCDP) Business Practitioner Job Location: Bangalore-Indiranagar (work from office only) About the role: As the lead for business-facing adoption of our Real-Time Customer Data Platform (RTCDP), you will work closely with marketing, IT, and analytics teams to bring customer data to life. Your role will focus on designing and implementing unified customer profiles, building audience segments, and setting up activation workflows that power personalized experiences across digital and offline channels. Through strong data governance and actionable insights, you will help the organization deliver more relevant, timely, and impactful customer interactions at scale. Key Responsibilities: Platform Setup Turn business needs into data models, customer profiles, and audience segments. Set up data connections from websites, apps, CRM systems, and offline sources. Define how customer data is matched and organized. Data Management Work with tech teams to bring in and check data from different sources. Create plans to make sure data is accurate and clean. Keep an eye on data speed and quality, and fix problems quickly. Audience Building & Campaign Activation Create customer groups based on behavior, demographics, and purchases. Set up systems to send these groups to marketing tools like email or ad platforms. Improve audience targeting to boost campaign results. Insights & Strategy Review how customer groups perform and suggest ways to improve. Find opportunities for personalized offers, preventing customer loss, and increasing sales. Share insights and business value with leadership. Data Privacy & Compliance Set rules for handling data safely and legally (e.g., GDPR, CCPA). Keep records of how data is used and shared. Work with legal teams to ensure everything is compliant. Training & Support Create guides and training materials for marketing and analytics teams. Lead workshops and offer one-on-one help to users. Act as the go-to expert for the RTCDP platform. Innovation & Improvement Stay updated on new platform features and industry trends. Test new ideas like AI-based personalization or smart devices. Find ways to make processes faster and more efficient. Required Qualifications Bachelors or Masters degree in Business Analytics, Marketing Technology, Computer Science or related field. 3-5 years hands-on experience with a Customer Data Platform ( Adobe RTCDP, Salesforce CDP, Tealium, Segment, etc.) in a client-side role. Strong SQL proficiency and familiarity with data warehousing, ETL/ELT processes and API integrations. Demonstrated expertise in identity resolution, profile stitching and real-time data ingestion. Experience designing audience segments and activating through digital channels (adtech, email, personalization). Excellent stakeholder management and presentation skills, with comfort engaging at the executive level Preferred Skills & Attributes Certification in Adobe Real-Time CDP or equivalent CDP platform. Knowledge of Adobe Experience Cloud integrations (Analytics, Target, Campaign) or parallel ecosystems (Salesforce Marketing Cloud, Oracle CX). Proficiency in privacy frameworks, consent management and data governance best practices. Familiarity with tag management (Adobe Launch, Tealium iQ) and server-side data collection. Experience in Agile/Scrum delivery environments. Strong analytical mind-set, attention to detail and commitment to data quality. If you are interested please share your updated resume to sai.s29@shriramfinance.in
Job Title: JUNIOR EXECUTIVE / EXECUTIVE / SR. EXECUTIVE CUSTOMER SERVICE Job Summary: Responsibility is to enhance effective scrutiny & processing the product documents by the Sales Team. Provide effective sales support. Responsibilities and Duties: New Business Life Insurance, Fixed Deposit, Motor Insurance & Health Insurance form Scrutiny & Processing in Branch Pro, etc. Business Associate Application Process in FPMS for Agency Code Generation without discrepancy. Life Insurance & Fixed Deposit Renewal Target Achievement. Life Insurance & Fixed Deposit Policy Servicing Processing. Life Insurance & Fixed Deposit Further Requirement Management. FPMS Business Punching In Life Insurance, Fixed Deposit, Motor Insurance & Health Insurance. All cash & Cheque Reconciliation and Banking Branch Audit & Petty Cash Management Sales Coordination (Business Agent, FLS & BM) Branch Attendance & Joining Documentation Required Experience, Skills and Qualifications: Good Communication Skills Good in networking & relationship building Candidate Should be local Candidate from financial sector will be preferred Education: Any Graduate Any specialization Salary: - Rs. 17,000 Gross Salary & - 13,000 / - Take Home Salary + PF + ESI Benefit + Incentives + Yearly Bonus Interested Candidate can contact Sathish K - Chief Manager - Human Resource - Ph - 9894898306 Send Resume to - sathishk.k@shriramfinance.in
Shriram Finance Limited Work Location: Bengaluru (Indira Nagar) Mode of work: WFO Key Responsibilities Asset & Access Management Process and track asset requests such as IT equipment, office supplies, and access cards to ensure timely provisioning for new hires. Coordinate with IT for system access and email ID creation. Generate employee ID cards and manage asset allocation and recovery processes. Workspace & Attendance Management Manage workspace allocation, including seating plans and desk assignments, optimizing office space utilization. Monitor attendance via biometric systems, process leave applications, and maintain up-to-date leave balance records for location employees. Payroll & Compliance Support payroll processing by managing salary inputs, deductions, reimbursements, and ensuring adherence to company policies. Handle employee queries related to PF, ESI, gratuity, insurance, and other statutory components. Employee Lifecycle Management Conduct structured onboarding and orientation programs, facilitating smooth integration of new employees. Oversee the full and final settlement process, including documentation and asset clearance for exiting employees. Employee Engagement & Administration Organize R&R programs, town halls, and other engagement initiatives to boost morale and connection. Provide required support to employee engagement and recruitment, including sourcing, interview coordination, and participation in the hiring process. Address general HR queries and provide timely resolutions. Travel & Reimbursements Process and verify employee travel expense claims, ensuring policy compliance and timely reimbursements. Qualifications & Skills MBA/PGDM in Human Resources from a reputed institution. 4 to 6 years of proven experience as an HR Generalist, preferably in a start-up or mid-sized organization. Proficient in Advanced Excel, HRMS tools, digital dashboards, and presentation tools. Strong interpersonal, communication, and problem-solving skills. High degree of discretion when handling sensitive and confidential information. Ability to manage multiple tasks with attention to detail and efficiency. Language Requirement: Must be proficient in Hindi If you are interested please share your updated resume to sureshkumar.b15@shriramfinance.in
Job Title: Project Manager Lending (Digital Lending & Process Automation) Location: Chennai Experience Required: 5–8 years Employment Type: Full-time / Work from Office Job Summary: We are seeking a dynamic and results-driven Project Manager – Consumer Lending with a strong foundation in lending domain processes, preferably in Personal Loans, Business Loans, Commercial Vehicle, and Two-Wheeler financing. The ideal candidate must bring proven experience in project management, digital journey implementation, and automation in lending processes with a sharp focus on timely delivery and stakeholder alignment. Key Responsibilities: 1. Lending Process Ownership: Manage end-to-end delivery of digital lending initiatives covering Personal, Business, CV, and Two-Wheeler loan products. 2. Project Management: Drive and manage complex projects from initiation to go-live including vendor coordination, cross-functional collaboration, and tracking progress through agile tools or structured timelines. 3. Functional Expertise: Should possess hands-on experience and understanding of lending functionalities like: a. Bank Statement Analyser (BSA) / Account Aggregator b. Video KYC (v-KYC) - KYC Frameworks c. GST /ITR/Lending financial Analysis methodologies d. BRE (Business Rule Engines) 4. Regulatory compliance and change implementation 5. Customer Journey Implementation: Contribute to Design and manage seamless digital customer journeys for improved experience and operational efficiency. 6. Stakeholder & Vendor Management: Work closely with internal teams (Risk, Legal, Product, and Tech) and external partners to ensure alignment, SLAs, and quality delivery. 7. Process Automation & Lending Tech: Leverage technology and automation to enhance underwriting, onboarding, and credit deaccessioning processes in line with business objectives. 8. Lending Strategy & Roadmap: Support and co-create lending capability roadmap including digital integrations, workflow enhancements, and new feature rollouts. Requirements: Minimum 5 years of experience in consumer lending domain with exposure to digital loan journeys Strong expertise in project management with demonstrated ability to lead cross-functional projects Deep functional understanding of loan lifecycle management Hands-on experience with BREs, Video KYC, BSA, GST, and regulatory flows Proficient in coordinating with partner vendors and managing delivery timelines Strong communication and stakeholder management skills Ability to multitask, prioritize, and manage high-pressure deliveries Preferred Qualifications: Bachelor's degree in Engineering, Business, or related field (MBA preferred) Experience in NBFCs, FinTech, or Banking preferred If the JD matches your profile send me your resume to nasreen.f@shriramfinance.in
Job Title: Manager/Senior Manager - Digital Collections Location: Chennai Mode of work : Work from office only Role Overview: We are looking for a seasoned Digital Collections professional to drive end-to-end recovery strategies for Shriram Finances digital lending portfolio. The ideal candidate will have strong experience in Personal Loan, Two-Wheeler Loan, Commercial Vehicle Loan and Gold Loan with proven expertise in digital recovery processes, team leadership, and operational excellence. Key Responsibilities : 1. Strategy & Digital Process Management Develop and implement digital collection strategies for Shriram Finance products Personal Loan, Two-Wheeler Loan, Commercial Vehicle Loan, Gold Loan, and other Digital Products. Utilize digital collection platforms, dialer systems, AI/ML triggers, and automation to maximize recovery efficiency. Continuously monitor delinquency trends and optimize strategies to minimize losses and write-offs. 2. Portfolio & Target Management Manage a portfolio of accounts, ensuring monthly recovery targets are consistently achieved. Drive bucket-wise collection strategies (Pre-due, Bucket X, Post-due) to control flow and improve resolution rates. Handle escalated, high-risk accounts and negotiate repayment or settlement plans. 3. Team & Vendor Leadership Lead and mentor a team and external agency partners. Provide structured coaching, performance reviews, and development plans that enhance team efficiency. Manage agency/vendor relationships to ensure quality, compliance, and productivity. 4. Compliance & Risk Management Ensure 100% compliance with RBI guidelines, company policies, and legal standards for debt recovery. Work closely with legal teams on NPA cases, write-offs, and settlement processes. Maintain accurate and auditable records of all collection activities. 5. Cross-Functional Collaboration Coordinate with Sales, Risk, Customer Service, and Legal teams to resolve disputes and ensure a seamless customer experience. Support renewal/retention drives for cross-sell and product reinstatement opportunities (e.g., Gold Loan renewal, FD retention). 6. Reporting & Analytics Track and publish daily/weekly/monthly MIS on recovery performance, delinquency rates, ARPC, and NPS scores. Analyze data to identify collection trends, operational gaps, and process improvement opportunities. Required Skills & Competencies: Domain Expertise : Proven experience in collections for all digital products. Digital Proficiency: Hands-on with collection systems, dialers, CRM tools, and automation workflows. Regulatory Awareness: Knowledge of NBFC debt recovery norms and RBI compliance requirements. Leadership: Strong ability to motivate and manage teams for high performance. Negotiation & Resolution Skills: Capable of managing escalated customer interactions with tact and closure. Analytical Mindset : Data-driven decision-making with strong reporting and trend analysis skills. Qualifications: Post-Graduate in Business, Finance, or related field. 7+ Years of experience in NBFC or Fintech collections with multi-product exposure. Track record of exceeding recovery targets and reducing delinquency rates If you are interested please share your resume to sai.s29@shriramfinance.in
Work Location : Mumbai (Ghansoli) Mode of work : Work from office only About the role We are seeking a Product Manager - Digital Payment Services to lead innovation in payment solutions, ensuring secure and seamless transactions. You will define the product strategy, roadmap, and optimization of our digital payment platforms for emerging payment products like UPI, Bill Payment, digital wallets, FASTag, Merchant Acquiring, etc. Key Responsibilities: Drive strategy & roadmap for digital payment services. Enhance payment security, reliability, and performance. Collaborate with engineering, finance, and fraud prevention teams. Optimize payment workflows, for UPI, Bill Payments, digital wallets, Merchant Solutions, FASTag, etc. Ensure compliance with industry regulations (PCI DSS, etc.). It will also involve working on several products that will be developed by the organization. Candidate needs to be proficient in project management skills and should be able to deal with multiple functional teams such as technology, vendors, Marketing, Alliance, Brand teams etc. Responsible for customer experience, innovation in payments solutions, product enhancements with new features/services, product performance tie up with vendors. Responsible for all processes, promotional activities, marketing, training related to the product. Leverage data insights to improve success rates and reduce fraud. Qualifications: 3+ years in Product Management & digital payments, fintech. Expertise in payment processing, APIs, gateway functions, and fraud prevention. Knowledge of global payment methods and third-party integrations. Strong data analysis, stakeholder management, and communication skills. What We Offer: Opportunity to lead transformative payment projects. A collaborative and innovative work environment. Competitive benefits and professional growth opportunities
ork Location: Bengaluru (Indra Nagar) Mode of work: Work from office only Job description The HR Business Partner (HRBP) is a strategic and operational role responsible for driving people practices, managing employee lifecycle processes, and acting as a key liaison between business leaders and the HR function. This position plays a pivotal role in aligning human capital initiatives with business goals while ensuring a seamless and compliant employee experience. Key Responsibilities Employee Relations and Workplace Conduct Address employee grievances in coordination with Manager. Manage mid-level employee relations cases, including behavioral concerns and policy breaches. Coordinate with internal stakeholders or external advisors for resolution of complex matters. Responsible for employee engagement activities for all the employees. Performance Management Support the planning and execution of performance review cycles. Coordinate with managers to ensure accurate evaluation of employee contributions and timely feedback. Facilitate discussions to resolve employee concerns related to performance evaluations. HR Data Management and Reporting Ensure accuracy of employee records in HR databases. Generate periodic reports related to headcount, turnover, performance, and workforce trends. Identify opportunities for process improvements and contribute to HR workflow enhancements. Employee Exits and Off boarding Manage the end-to-end off boarding process, including resignation tracking, exit formalities, and documentation. Coordinate with internal departments for clearance processes and system deactivation. Conduct exit interviews and compile feedback to inform retention strategies. Organizational Structure Updates Process updates related to reporting manager changes and departmental realignments. Ensure that organizational hierarchies and reporting structures remain current and accurate. Qualifications Bachelors or Masters degree in Human Resources, Business Administration, or related field. 6 to 8 years of experience in a generalist or HRBP role with broad exposure to employee lifecycle management. Strong understanding of employee engagement practices, and organizational development. Excellent interpersonal, communication, and problem-solving skills. Ability to manage sensitive information with discretion and professionalism. Proficiency in working with HR systems and reporting tools is an advantage. Preferred Male candidates. Knowledge of Presentation Skills/Advanced Excel/ Dashboard Buildings is good to have Educational Qualifications MBA (HR) / PG in HR or Organizational Psychology or allied subjects Interested candidates can share their resumes at sai.s29@shriramfinance.in