Collection Team Lead

Agrim Fincap

3 - 5 years

3 Lacs

noida

Posted:2 days ago| Platform:

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Skills Required

team leadership recovery management target achievement ms excel dispute resolution portfolio recovery problem solving loan collection customer negotiation field collection communication skills nbfc team motivation mis & reporting delinquency control skip tracing

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & Responsibilities:

Lead and supervise the field collection team to achieve monthly recovery targets.
Monitor team performance, provide training and feedback to ensure efficiency.
Handle escalated customer cases and ensure professional resolution.
Oversee daily field operations, skip tracing, and delinquency control.
Ensure adherence to RBI and company compliance guidelines in all recovery activities.
Maintain MIS reports on collection performance and recovery trends.
Motivate and support team members to maintain high morale and productivity.
Coordinate with internal departments to resolve disputes and ensure timely updates.

Preferred Candidate Profile:

Graduate/Postgraduate with 35 years of experience in loan collection or recovery (preferably NBFC).
Minimum 1-2 years of team leadership or supervisory experience.
Strong communication, negotiation, and team management skills.
Proficiency in MS Excel, CRM tools, and reporting.
Field collection experience in personal, business, or vehicle loans preferred.
Ability to work under pressure and meet deadlines.

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