5 Customer Negotiation Jobs

We are seeking enthusiastic and motivated Collections Agents to join our team in Chennai. The ideal candidate for this role is either a fresher or an individual with up to 1 year of experience in finance or lending operations. Strong communication skills in English and the local vernacular (Tamil preferred) are essential. This position offers an excellent opportunity to acquire practical experience in financial collections, customer negotiation, and recovery. As a Collections Agent, your responsibilities will include updating daily records and ensuring accurate maintenance of Excel/CRM entries. You will be required to escalate delinquent cases following internal protocols and maintain a professional demeanor when dealing with sensitive financial information. The qualifications we are looking for in potential candidates include a Graduate/Postgraduate degree in Commerce, Finance, or a related field (Preferably M.Com/MBA). A minimum of 1 year of experience in collections, finance operations, or relevant internships is preferred. Proficiency in verbal communication in both English and Tamil is required, and knowledge of any additional South Indian language would be considered a plus. The ability to handle challenging conversations and negotiate confidently is crucial for this role. Familiarity with Excel, Google Sheets, or basic CRM tools is an advantage. Candidates must be willing to work from our office as this is a Chennai-based role.,

Role & responsibilities Client Relationship Management: Build and maintain strong, long-lasting client relationships, acting as the primary point of contact for key accounts. Account Growth & Revenue Generation: Develop and execute strategies to expand business within existing accounts and identify new opportunities. Sales & Business Development Support: Work closely with the sales team to identify cross-sell and up-sell opportunities. Project Coordination: Collaborate with internal delivery teams to ensure client requirements are met and projects are successfully executed. Contract & Negotiation Management: Negotiate contracts, pricing, and service agreements to achieve mutually beneficial outcomes. Customer Satisfaction & Retention: Monitor client satisfaction and take proactive measures to address concerns, ensuring high retention rates. Market & Industry Insights: Stay updated with industry trends and competitor activities to provide valuable insights to clients and internal teams. Team Mentoring & Development: Provide guidance, training, and mentorship to junior team members, fostering a culture of continuous learning and professional growth. Leadership & Strategic Planning: Drive strategic initiatives within the account management team, ensuring alignment with company goals and objectives Preferred candidate profile The ideal candidate will have a proven track record in account management, client engagement, and revenue growth within IT services. This role requires strong leadership, strategic thinking, and excellent communication skills to ensure client satisfaction and long-term partnerships. Qualifications & Experience Bachelors/Masters degree in Business, Marketing, IT, or a related field. 10+ years of experience in account management or sales within software services/IT solutions (overall 14+ Years) Proven ability to manage large accounts and drive revenue growth. Strong understanding of IT services, software development, and technology solutions. Excellent negotiation, presentation, and communication skills. Ability to work independently and collaboratively within a team environment. Experience with CRM tools and account management software is preferred.

Role & responsibilities Client Relationship Management: Build and maintain strong, long-lasting client relationships, acting as the primary point of contact for key accounts. Account Growth & Revenue Generation: Develop and execute strategies to expand business within existing accounts and identify new opportunities. Sales & Business Development Support: Work closely with the sales team to identify cross-sell and up-sell opportunities. Project Coordination: Collaborate with internal delivery teams to ensure client requirements are met and projects are successfully executed. Contract & Negotiation Management: Negotiate contracts, pricing, and service agreements to achieve mutually beneficial outcomes. Customer Satisfaction & Retention: Monitor client satisfaction and take proactive measures to address concerns, ensuring high retention rates. Market & Industry Insights: Stay updated with industry trends and competitor activities to provide valuable insights to clients and internal teams. Team Mentoring & Development: Provide guidance, training, and mentorship to junior team members, fostering a culture of continuous learning and professional growth. Leadership & Strategic Planning: Drive strategic initiatives within the account management team, ensuring alignment with company goals and objectives Preferred candidate profile The ideal candidate will have a proven track record in account management, client engagement, and revenue growth within IT services. This role requires strong leadership, strategic thinking, and excellent communication skills to ensure client satisfaction and long-term partnerships. Qualifications & Experience Bachelors/Masters degree in Business, Marketing, IT, or a related field. 10+ years of experience in account management or sales within software services/IT solutions (overall 14+ Years) Proven ability to manage large accounts and drive revenue growth. Strong understanding of IT services, software development, and technology solutions. Excellent negotiation, presentation, and communication skills. Ability to work independently and collaboratively within a team environment. Experience with CRM tools and account management software is preferred.

Role & responsibilities Client Relationship Management: Build and maintain strong, long-lasting client relationships, acting as the primary point of contact for key accounts. Account Growth & Revenue Generation: Develop and execute strategies to expand business within existing accounts and identify new opportunities. Sales & Business Development Support: Work closely with the sales team to identify cross-sell and up-sell opportunities. Project Coordination: Collaborate with internal delivery teams to ensure client requirements are met and projects are successfully executed. Contract & Negotiation Management: Negotiate contracts, pricing, and service agreements to achieve mutually beneficial outcomes. Customer Satisfaction & Retention: Monitor client satisfaction and take proactive measures to address concerns, ensuring high retention rates. Market & Industry Insights: Stay updated with industry trends and competitor activities to provide valuable insights to clients and internal teams. Team Mentoring & Development: Provide guidance, training, and mentorship to junior team members, fostering a culture of continuous learning and professional growth. Leadership & Strategic Planning: Drive strategic initiatives within the account management team, ensuring alignment with company goals and objectives Preferred candidate profile The ideal candidate will have a proven track record in account management, client engagement, and revenue growth within IT services. This role requires strong leadership, strategic thinking, and excellent communication skills to ensure client satisfaction and long-term partnerships. Qualifications & Experience Bachelors/Masters degree in Business, Marketing, IT, or a related field. 10+ years of experience in account management or sales within software services/IT solutions (overall 14+ Years) Proven ability to manage large accounts and drive revenue growth. Strong understanding of IT services, software development, and technology solutions. Excellent negotiation, presentation, and communication skills. Ability to work independently and collaboratively within a team environment. Experience with CRM tools and account management software is preferred.

Daily Sales Monitoring, Plan Review & Approval, KRA & KPI Oversight, Sales Team Reviews, CRM & Pipeline Hygiene, Inside Sales Management, Reporting & Dashboarding, Cross-Functional Coordination Inside sales, sales coordination, or operations in a B2B or life sciences domain. Strong understanding of sales tracking, reporting, and pipeline health. Familiarity with CRM platforms (Zoho/Salesforce/HubSpot). Education- Bachelors degree in Life Sciences or Business; MBA preferred.