Collection Specialist

About Scrut

About The Role

Key Responsibilities

• Monitor overdue accounts and take timely action to recover outstanding receivables.
• Contact customers via phone, email, and letters to follow up on overdue payments and resolve any payment-related issues.
• Negotiate payment plans and revised terms with customers while ensuring adherence to company policies.
• Manage accounts receivable cases with the goal of reducing outstanding debt and maintaining debtor days within target levels.
• Maintain accurate documentation of all collection activities, communications, and agreements.
• Investigate and resolve customer complaints to minimize potential losses and improve customer satisfaction.
• Provide regular updates and reports on aging analysis, collection performance, and risk accounts.
  

Required Skills & Qualifications

• 4–5 years of experience in Collections, Accounts Receivable, or Credit Control.
• Strong written and verbal communication skills.
• Proven experience in negotiating payment terms and handling challenging customer interactions.
• High attention to detail with strong organizational and documentation skills.
• Ability to analyze account information and identify collection risks.
• Proactive, self-motivated, and capable of working both independently and in a team environment.
• Strong problem-solving skills with the ability to handle difficult situations professionally.
• Adaptable, flexible, and comfortable working in a fast-paced and evolving environment.
  

What We Offer

• Opportunity to make an impact on one of the most promising, high-growth SaaS startups in India
• Flat-hierarchy, performance-driven culture
• Rapid growth and learning opportunities
• Comprehensive medical insurance coverage
• A high-performing action-oriented team
• Competitive package, benefits and employee-friendly work culture
  

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