Collection Specialist

the position

Responsible for the overall management of the Companys Accounts Receivable function

priorities of the role

As a Credit Officer you are responsible for reconciling accounts to ensure the

minimum amount of debt is aged.

main accountabilities

• Ensure that you have a thorough knowledge of Randstads financial and operations

procedures.

• Credit checks will be assigned and to be completed on a daily basis.

• Ensure you are familiar with and are competent using MPBill, FreshService, Stratos, Great

Plains, Crest, company policies and other e-commerce technology as it is rolled out.

• Respond to customer inquiries in regard to invoices for services, and provide all requested

information as required.

• Contact all customers on a regular basis by telephone and in writing through our AR system

Crest to secure payment of outstanding invoice/s. To this end, all customers under your control

must be contacted at least once per accounting month.

• Undertake a full reconciliation of each customer under your control on a regular basis, where

required, to ensure the minimum amount of debt is aged. This is essential in order to facilitate

the lowest possible DSO (Days Sales Outstanding) for your own ledger, plus the company as a

whole. As you are aware, the DSO is a measure by which we are assessed globally.

• Identify “problem” clients who may adversely affect debtor’s days.

• Ensure payment terms are adhered to, however if discrepancies arise, these may be

forwarded to your Team Leader/Manager for resolution.

• Minimise bad debts by maintaining regular contact and updates, and advise Management of

potential bad debts.

• Provide recommendations for write off of bad debts and write backs as they become due on a

monthly basis.

• On a daily basis, liaise with internal staff in relation to client queries, ensuring that all customer

inquiries are dealt with promptly and to a successful resolution.

• On a weekly basis you will need to review any accounts that are uploaded by the invoicing

team into the the clients VMS upload portal to ensure no invoices have been

missed/rejected/approved to ensure they are paid within terms.

.• Where applicable, on a weekly basis utilise the client’s portal to check the status our

invoices.

• Prepare monthly Aged Trial Balance for the customers under your control. Review closing

balances and various ageing brackets. Provide a comprehensive update on all overdue items

which are outstanding upon request.

• Ensure quarterly debtor reports, which will be sent by your team leader to complete, for review

with the branch manager

• Adhere to credit procedures and policies in particular escalation of outstanding disputes.

• Oversee and manage short/overpayments.

• Successfully maintain all your individual KPI levels over a monthly/bi-monthly/quarterly as set

out.

• Be pro-active in improving the services provided by the Credit Services Division.

• Ensure that all information provided falls in line with our Quality Policies and Procedures.Role & responsibilities