Collection Officer

Kusum Enterprise is a trusted and result-oriented debt recovery and collection agency committed to helping financial institutions, telecom operators, utility companies, and private businesses recover overdue receivables efficiently, ethically, and in full legal compliance. We specialize in soft recovery, hard collection, skip tracing, while maintaining client reputation and customer sensitivity. With a robust team of experienced professionals, state-of-the-art tracking systems, and legal expertise, we streamline the recovery process to minimize losses and improve cash flow for our clients. The Field Executive is responsible for on-ground collection of overdue payments from clients’ customers. This role involves visiting defaulters, negotiating repayment plans, ensuring timely recoveries, and maintaining accurate records while adhering to legal and ethical standards. Key Responsibilities: Conduct field visits to meet clients/customers with overdue payments. Collect payments, negotiate settlements, and follow up on pending dues. Maintain accurate day - today records of all collection activities . Coordinate with the office team and supervisors for updates and escalations. Ensure compliance with legal guidelines and company policies during collections. Report field challenges, defaulter behavior, or disputes to supervisors promptly. Support skip tracing and locate absconding clients when needed. Required Skills & Qualifications: Minimum [12th / Graduate] qualification. DRA certification will be added advantage Strong communication and negotiation skills. Ability to handle difficult situations calmly and professionally. Knowledge of local geography and customer behavior. Familiarity with collection software is a plus. Valid driving license and own vehicle may be required. Key Attributes: Persistence and result-oriented approach. High integrity and ethical mindset. Team player with good reporting skills. Comfortable working independently in the field. Please share your resume at kbassociates.hr@gmail.com