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Collection executive

Collection executive

Unacademy

0 years

2 - 3 Lacs

india

Posted:2 weeks ago| Platform: GlassDoor logo

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Skills Required

payments communication negotiation finance support resolve reports compliance management excel word crm

Work Mode

On-site

Job Type

Full Time

Job Description

Job Summary:

We are seeking a detail-oriented and result-driven Collection Executive to manage outstanding payments and ensure timely recovery from customers. The role requires strong communication skills, negotiation ability, and a customer-centric approach to maintain positive relationships while meeting collection targets.

Key Responsibilities:

Contact customers via phone, email, or field visits to remind them of outstanding dues.
Negotiate repayment plans and ensure timely collection of payments.
Maintain accurate records of customer interactions and payment status.
Coordinate with the accounts and finance team for payment updates.
Handle customer queries and provide necessary support to resolve disputes.
Prepare daily/weekly/monthly reports on collection performance.
Ensure compliance with company policies and legal guidelines during recovery.
Escalate chronic defaulters to the senior management/legal team.

Key Skills & Competencies:

Strong communication and negotiation skills.
Customer relationship management.
Problem-solving and conflict resolution.
Basic knowledge of MS Office (Excel/Word) and CRM systems.
Ability to work under pressure and achieve targets.

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹27,000.00 per month

Benefits:

Flexible schedule
Health insurance
Leave encashment
Life insurance
Paid sick time
Provident Fund

Language:

English (Required)

Location:

Noida Sector 16, Noida, Uttar Pradesh (Required)

Work Location: In person

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