Collection executive

Job Purpose:

The Collection Executive is responsible for managing and recovering overdue loans, ensuring timely follow-ups with customers, maintaining proper documentation, and achieving collection targets while providing excellent customer service in line with NBFC policies.

Key Responsibilities:

• Loan Recovery & Collections:
• Follow up with customers for overdue loan repayments through calls, emails, and in-person visits.
• Maintain a schedule for regular follow-ups and ensure timely recovery.
• Negotiate repayment plans with borrowers as per company guidelines.
• Customer Relationship Management:
• Maintain good relationships with borrowers to encourage timely repayments.
• Provide assistance and guidance to customers regarding repayment options, interest, and other loan-related queries.
• Documentation & Reporting:
• Maintain accurate records of all interactions with customers.
• Prepare daily, weekly, and monthly collection reports for management.
• Update the system with repayment statuses, defaults, and legal follow-ups.
• Legal & Compliance:
• Escalate cases of chronic default to higher authorities for legal action.
• Ensure all collection activities comply with RBI guidelines, NBFC policies, and legal regulations.
• Target Achievement:
• Meet individual and team collection targets.
• Identify high-risk accounts and prioritize efforts accordingly.
• Field Visits (if applicable):
• Conduct home visits or site visits to customers who are delinquent.
• Verify customer information and loan usage when required.

Required Skills & Competencies:

• Excellent communication and negotiation skills.
• Strong problem-solving and interpersonal skills.
• Ability to handle difficult conversations with professionalism.
• Attention to detail for record-keeping and reporting.
• Basic knowledge of loan products, finance, and NBFC operations.

Qualifications & Experience:

• Minimum 12th Pass / Graduate (preferred).
• Prior experience in collections, banking, or NBFC sector is preferred.
• Familiarity with MS Office and collection software is an advantage.

Job Type: Full-time

Pay: ₹20,000.00 - ₹35,000.00 per month

Benefits:

• Health insurance

Work Location: In person