Key Responsibilities:Manage and Oversee Collections: Follow up on overdue accounts and ensure timely collections from customers, focusing on minimizing bad debts in the transport industry. Customer Communication: Engage with customers through calls, emails, and meetings to discuss outstanding payments and resolve disputes or concerns. Invoice Review and Discrepancy Resolution: Review customer invoices, identify discrepancies, and work with the relevant departments to resolve billing issues, ensuring payment is received promptly. Maintain Accurate Records: Keep detailed and accurate records of all communications, collections, and payment arrangements. Develop and Implement Collection Strategies: Collaborate with senior management to develop and implement effective collection strategies, particularly for clients in the transport sector (e.g., fleet operators, logistics companies, freight carriers). Credit Risk Analysis: Monitor credit limits and assess the risk of extending further credit to customers based on payment history and financial behavior. Reporting and Documentation: Generate regular reports on outstanding debts, payment status, and collection performance metrics. Provide insights to management to improve collections processes. Collaborate with Internal Teams: Work with the sales, finance, and operations teams to resolve issues and streamline the invoicing and payment process. Compliance: Ensure all credit collection activities are compliant with company policies and relevant industry regulations.

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Collection Executive / Officer