Billing Head

JD: Regional Billing Process Oversight Billing SOP needs to be completed in System for all customer Improvement in Billing & TAT target  Arrange POD’s to billing team. Follow up for the Un-billed from Self and Other branches (whose arrivals are done) Ensuring checking of the Bills are done within 24hrs of preparation Ensuring bill submission is done as per TAT and proof is uploaded 100% Monthly bill register needs to be approved from customer. If any issues are there in billing the same needs to be sorted out within 3 days Revenue Management and Optimization Ensure faster billing be resolving the issues of Zero Freight, Damage, Shortage, Accident, Returned goods from the KAM & Business Head (Escalation to be done if KAM is not able to resolve in 72 hrs) Team Leadership and Development Should be a good Team Leader and keep his team always motivated Imparting proper training to the staffs of his department from time to time Customer Service and Stakeholder Management Maintain a customer satisfaction score (CSAT) of at least 90% related to billing services. Address all billing-related inquiries and issues within 48 hours. Conduct quarterly customer feedback surveys and implement improvements based on feedback. Process Standardization and Improvement Ensuring bill preparation from each executive as per daily Target To receive PODs from Courier / Arrival department Any other activities assigned by the management from time to time Ensure the bill submissions are done as per customer SOP and billing cycle strictly.