Collection Executive / Officer

Company Overview: At GoodScore, we are on a mission to make financial literacy and credit access simple, actionable, and inclusive for over 150 million underserved Indians. From launching personalized credit consulting in 2023 to now empowering 1M+ users to take control of their credit health, we’ve become one of India’s fastest-growing credit score & management platforms, ranked among the top 10 finance apps in the country. We are backed by top VC funds in India and are on a bold journey from 1x to 100x. We’re building a team that shares our vision of transforming how India manages credit. Role Objective: To drive recoveries on overdue loans with a focus on Personal Loans (PL), Business Loans (BL), and Auto Loan portfolios by engaging with customers, negotiating settlements, and ensuring account closures—while adhering to regulatory and organizational guidelines. Key ResponsibilitiesContact delinquent customers via calls to follow up on overdue payments. Manage BL/PL/Auto Loan portfolios across DPD (Days Past Due) buckets. Offer closure, settlement, or restructuring options aligned with internal policies. Maintain calling discipline and track PTPs (Promise to Pay), callbacks, and payments. Ensure RBI and internal compliance standards are met in customer communication and data handling. Maintain a high standard of customer experience through professional, respectful communication. Prepare and update call records, daily reports, and portfolio performance metrics. Required Qualifications: 1–2 years of experience in collections or recoveries, ideally in PL, BL, or Auto loans with Banks/NBFCs/Fintechs/ Collection agencies. Prior experience in tele-calling or collections call centers is a must. DRA Certification is preferred, but not mandatory. Strong knowledge of recovery/settlement documentation and processes. Fluency in Hindi and English (knowledge of additional regional languages is a plus). Excellent negotiation, persuasion, and conflict-resolution skills. Key Competencies: Customer-first approach with strong problem-solving skills. Ability to remain calm and effective under pressure. Consistent performance and target-oriented mindset. High level of integrity, empathy, and ownership. How to Apply - Interested candidates can email their resumes to: 📩 vaibhavsingh@rupicard.com 📞 Or contact: +91 92853 52531