Company Overview: At GoodScore, we are on a mission to make financial literacy and credit access simple, actionable, and inclusive for over 150 million underserved Indians. From launching personalized credit consulting in 2023 to now empowering 1M+ users to take control of their credit health, we’ve become one of India’s fastest-growing credit score & management platforms, ranked among the top 10 finance apps in the country. We are backed by top VC funds in India and are on a bold journey from 1x to 100x. We’re building a team that shares our vision of transforming how India manages credit. Role Objective: To drive recoveries on overdue loans with a focus on Personal Loans (PL), Business Loans (BL), and Auto Loan portfolios by engaging with customers, negotiating settlements, and ensuring account closures—while adhering to regulatory and organizational guidelines. Key ResponsibilitiesContact delinquent customers via calls to follow up on overdue payments. Manage BL/PL/Auto Loan portfolios across DPD (Days Past Due) buckets. Offer closure, settlement, or restructuring options aligned with internal policies. Maintain calling discipline and track PTPs (Promise to Pay), callbacks, and payments. Ensure RBI and internal compliance standards are met in customer communication and data handling. Maintain a high standard of customer experience through professional, respectful communication. Prepare and update call records, daily reports, and portfolio performance metrics. Required Qualifications: 1–2 years of experience in collections or recoveries, ideally in PL, BL, or Auto loans with Banks/NBFCs/Fintechs/ Collection agencies. Prior experience in tele-calling or collections call centers is a must. DRA Certification is preferred, but not mandatory. Strong knowledge of recovery/settlement documentation and processes. Fluency in Hindi and English (knowledge of additional regional languages is a plus). Excellent negotiation, persuasion, and conflict-resolution skills. Key Competencies: Customer-first approach with strong problem-solving skills. Ability to remain calm and effective under pressure. Consistent performance and target-oriented mindset. High level of integrity, empathy, and ownership. How to Apply - Interested candidates can email their resumes to: 📩 vaibhavsingh@rupicard.com 📞 Or contact: +91 92853 52531
Company Overview GoodScore is a fast-growing fintech startup revolutionizing how Indians build and manage their credit. With 5 M+ downloads and a top-20 ranking in finance apps, we are building a credit repayment marketplace that connects users to financial institutions while helping them achieve financial independence. If you’re driven by sales, love leading teams, and want to be part of something high-growth and high-impact, this is the role for you. Role Overview As a Team Lead – Collections , you’ll lead a team of 15–25 Credit Advisors focused on engaging with subscribed users, identifying repayment opportunities, and cross-selling tailored financial solutions. Your team will drive the entire performance from converting leads to maximizing repayments, while ensuring a seamless user experience. This role blends sales ownership, operational execution, and performance analytics — ideal for someone who thrives in fast-paced, high-accountability environments. Key Responsibilities ● Team Leadership: Lead a collections-oriented team of credit advisors. Drive motivation, performance, and coaching for daily, weekly, and monthly sales targets. ● Sales Execution: Oversee pitch quality, objection handling, conversion strategies, and upselling/cross-selling of credit repayment tools and products. ● Revenue Strategy: Own the revenue funnel, improve efficiency, and reduce drop-offs through real-time action. ● User Engagement: Strategize outreach efforts to maximize touchpoints and conversions from our subscribed user base. Design scripts and selling frameworks with the team. ● Data & Metrics: Track sales metrics such as contact-to-conversion ratio, revenue per agent, AHT, talk time, and team productivity. Share daily reports and insights with leadership. ● Collaboration: Work closely with Product, Finance, and Growth teams to align on sales campaigns, resolve tech blockers, and implement real-time changes. ● Compliance & Process Adherence: Ensure adherence to process SLAs, customer communication guidelines, and data handling best practices. ● Performance Reviews: Conduct weekly reviews with the team, flag low performers, and implement incentive strategies to boost momentum. What We’re Looking For ● 1–4 years of team handling experience in inside sales, fintech , NBFC , Bank Collections ● Strong experience leading sales/target-driven teams ● Excellent in pitching, objection handling, and user communication ● Proficient in Excel and reporting tools; data-first mindset ● High ownership, ability to operate under pressure, and hunger to deliver results ● Prior experience in BFSI/Bank/NBFC Collections or fintech sales is preferred ● B.Tech or MBA preferred