Conduct daily follow-up calls with generated leads. Handle both inbound and outbound calls and leads effectively. Assess leads to determine their viability and escalate them to the appropriate queue. Utilize predefined communication scripts for handling various topics during calls. Recognize customers' needs, clarify information, investigate issues thoroughly, and offer suitable solutions or alternatives. Foster enduring relationships with customers and go the extra mile to engage them effectively. Maintain comprehensive records of all conversations in our call center database. Initiate follow-up calls with customers regarding outstanding payments. Provide reminder calls to customers as needed. Ensure strict adherence to compliance policies and regulations. Conclude loan payments based on the matrix provided by management. Engage in target-driven calling, striving to meet both personal and team qualitative and quantitative targets.
1. Conduct daily follow-up calls with generated leads. 2. Handle both inbound and outbound calls and leads effectively. 3. Assess leads to determine their viability and escalate them to the appropriate queue. 4. Utilize predefined communication scripts for handling various topics during calls. 5. Recognize customers' needs, clarify information, investigate issues thoroughly, and offer suitable solutions or alternatives. 6. Foster enduring relationships with customers and go the extra mile to engage them effectively. 7. Maintain comprehensive records of all conversations in our call center database. 8. Initiate follow-up calls with customers regarding outstanding payments. 9. Provide reminder calls to customers as needed. 10. Ensure strict adherence to compliance policies and regulations. 11. Conclude loan payments based on the matrix provided by management. 12. Engage in target-driven calling, striving to meet both personal and team qualitative and quantitative targets. Job Types: Full-time, Permanent, Fresher Pay: ₹20,000.00 - ₹23,000.00 per month Benefits: Provident Fund Schedule: Day shift Morning shift Rotational shift Supplemental Pay: Overtime pay Shift allowance Language: Hindi (Required) English (Required) Work Location: In person
Minimum qualification: 12th standard completion Experience: Fresher to 2 years Language Requirement: Proficiency in English, kannada,Telugu,Tamil, Hindi or Malayalam. Candidates must reside within a commuting distance of 30 to 45mins from office location.
1.Conduct daily follow-up calls with generated leads. 2. Handle both inbound and outbound calls and leads effectively. 3. Assess leads to determine their viability and escalate them to the appropriate queue. 4. Utilize predefined communication scripts for handling various topics during calls. 5. Recognize customers' needs, clarify information, investigate issues thoroughly, and offer suitable solutions or alternatives. 6. Foster enduring relationships with customers and go the extra mile to engage them effectively. 7. Maintain comprehensive records of all conversations in our call center database. 8. Initiate follow-up calls with customers regarding outstanding payments. 9. Provide reminder calls to customers as needed. 10. Ensure strict adherence to compliance policies and regulations. 11. Conclude loan payments based on the matrix provided by management. 12. Engage in target-driven calling, striving to meet both personal and team qualitative and quantitative targets. Job Types: Full-time, Permanent, Fresher Pay: ₹20,000.00 - ₹23,000.00 per month Benefits: Provident Fund Schedule: Day shift Morning shift Rotational shift Supplemental Pay: Commission pay Overtime pay Shift allowance Application Question(s): Are you an immediate joiner? Language: Hindi (Required) English (Required) Tamil (Required) Telugu (Preferred) Kannada (Preferred) Work Location: In person Application Deadline: 30/06/2025
1.Conduct daily follow-up calls with generated leads. 2. Handle both inbound and outbound calls and leads effectively. 3. Assess leads to determine their viability and escalate them to the appropriate queue. 4. Utilize predefined communication scripts for handling various topics during calls. 5. Recognize customers' needs, clarify information, investigate issues thoroughly, and offer suitable solutions or alternatives. 6. Foster enduring relationships with customers and go the extra mile to engage them effectively. 7. Maintain comprehensive records of all conversations in our call center database. 8. Initiate follow-up calls with customers regarding outstanding payments. 9. Provide reminder calls to customers as needed. 10. Ensure strict adherence to compliance policies and regulations. 11. Conclude loan payments based on the matrix provided by management. 12. Engage in target-driven calling, striving to meet both personal and team qualitative and quantitative targets. Job Types: Full-time, Permanent, Fresher Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Provident Fund Application Question(s): Are you an immediate joiner? Language: Hindi (Required) English (Required) Tamil (Required) Telugu (Preferred) Kannada (Preferred) Work Location: In person Application Deadline: 30/06/2025
About Trustpaisa Trustpaisa is a fast-growing financial services company committed to providing customers with the best financial solutions. We focus on transparency, integrity, and customer-centric approaches to achieve business excellence. Role Overview We are seeking a proactive and target-driven Collection Executive to join our Collections team. The role involves following up with customers to ensure timely payments, resolving queries, and maintaining healthy customer relationships while minimizing delinquency. Key Responsibilities Contact customers via phone, email, and other channels to remind them of due and overdue payments. Maintain regular follow-up with customers to ensure collections are made within timelines. Handle customer queries related to loan repayment schedules, dues, and penalties. Negotiate and provide repayment solutions while maintaining customer satisfaction. Achieve individual and team targets for collections and recovery. Ensure accurate documentation and update payment status in the system. Escalate chronic defaulters to the respective team for further action. Adhere to company policies, compliance standards, and RBI guidelines while dealing with customers. Required Skills & Qualifications Minimum Qualification: Graduate / Diploma (any stream). 1–3 years of experience in collections / recovery / telecalling (preferably in NBFC, Banking, or Financial Services). Strong communication and negotiation skills (both English and regional languages). Ability to handle pressure and meet deadlines. Basic knowledge of MS Office and CRM software. Customer-focused with a problem-solving attitude. Key Competencies Target-oriented and self-motivated. Good interpersonal and persuasion skills. Ethical, professional, and compliant in approach. Ability to work independently as well as in a team. What We Offer Competitive salary with attractive incentive structure. Opportunity to work with a dynamic and growing organization. Training and growth opportunities within the company. Job Type: Full-time Pay: ₹9,292.21 - ₹28,000.00 per month Benefits: Provident Fund Language: Hindi (Preferred) English (Preferred) Work Location: In person
About Trustpaisa Trustpaisa is a fast-growing financial services company committed to providing customers with the best financial solutions. We focus on transparency, integrity, and customer-centric approaches to achieve business excellence. Role Overview We are seeking a proactive and target-driven Collection Executive to join our Collections team. The role involves following up with customers to ensure timely payments, resolving queries, and maintaining healthy customer relationships while minimizing delinquency. Key Responsibilities Contact customers via phone, email, and other channels to remind them of due and overdue payments. Maintain regular follow-up with customers to ensure collections are made within timelines. Handle customer queries related to loan repayment schedules, dues, and penalties. Negotiate and provide repayment solutions while maintaining customer satisfaction. Achieve individual and team targets for collections and recovery. Ensure accurate documentation and update payment status in the system. Escalate chronic defaulters to the respective team for further action. Adhere to company policies, compliance standards, and RBI guidelines while dealing with customers. Required Skills & Qualifications Minimum Qualification: Graduate / Diploma (any stream). 1–3 years of experience in collections / recovery / telecalling (preferably in NBFC, Banking, or Financial Services). Strong communication and negotiation skills (both English and regional languages). Ability to handle pressure and meet deadlines. Basic knowledge of MS Office and CRM software. Customer-focused with a problem-solving attitude. Key Competencies Target-oriented and self-motivated. Good interpersonal and persuasion skills. Ethical, professional, and compliant in approach. Ability to work independently as well as in a team. What We Offer Competitive salary with attractive incentive structure. Opportunity to work with a dynamic and growing organization. Training and growth opportunities within the company. Job Type: Full-time Pay: ₹9,292.21 - ₹28,000.00 per month Benefits: Provident Fund Language: Hindi (Preferred) English (Preferred) Work Location: In person
Minimum qualification: 12th standard completion Experience: Fresher to 2 years Language Requirement: Proficiency in English, kannada,Telugu,Tamil, Hindi or Malayalam. Candidates must reside within a commuting distance of 30 to 45mins from office location.
Minimum qualification: 12th standard completion Experience: Fresher to 2 years Language Requirement: Proficiency in English, kannada,Telugu,Tamil, Hindi or Malayalam. Candidates must reside within a commuting distance of 30 to 45mins from office location.
Job Title: Document Verification Executive (Non-Voice Process) Location: 91springboard, ITPL Main Road, Mahadevapura, Bangalore Department: Verification Employment Type: Part-Time Job Summary We are seeking a detail-oriented and responsible individual to join our team as a Document Verification Executive . This is a non-voice back-end role focused on verifying and validating customer documents, ensuring accuracy, and maintaining compliance with internal and regulatory guidelines. Key Responsibilities Review and verify customer documents submitted during onboarding or KYC processes. Ensure accuracy and completeness of submitted information. Cross-check data with internal systems and update customer records. Flag and escalate discrepancies or suspicious documents for further review. Maintain strict confidentiality of customer data. Coordinate with internal teams for clarifications and approvals when required. Achieve daily/weekly verification targets while maintaining quality standards. Requirements Minimum Qualification: PUC / Diploma / Graduate in any stream . Basic computer knowledge; familiarity with MS Excel / Google Sheets . Strong reading comprehension and attention to detail. Ability to work independently with minimal supervision. Prior experience in document verification / non-voice BPO is preferred but not mandatory. Job Type: Internship Contract length: 2-3 months Pay: ₹5,999.00 - ₹6,000.00 per month Work Location: In person