Telecalling Executive

Job Description

Conduct daily follow-up calls with generated leads. Handle both inbound and outbound calls and leads effectively. Assess leads to determine their viability and escalate them to the appropriate queue. Utilize predefined communication scripts for handling various topics during calls. Recognize customers' needs, clarify information, investigate issues thoroughly, and offer suitable solutions or alternatives. Foster enduring relationships with customers and go the extra mile to engage them effectively. Maintain comprehensive records of all conversations in our call center database. Initiate follow-up calls with customers regarding outstanding payments. Provide reminder calls to customers as needed. Ensure strict adherence to compliance policies and regulations. Conclude loan payments based on the matrix provided by management. Engage in target-driven calling, striving to meet both personal and team qualitative and quantitative targets.