Cold Calling Specialist

About ProArch:

Founded in 2006, ProArch began as a tight-knit team of business-minded IT professionals passionate about delivering exceptional cloud-based technology solutions. Today, we’ve grown into a global force spread across US, UK and India into multidisciplinary experts spanning cloud, infrastructure, data analytics, cybersecurity, compliance, and software development. Organizations turn to ProArch for forward-thinking guidance, seamless implementation, and dependable ongoing support partnering with us to reach every milestone on the path to their vision.

Our services consist of specific practice areas that are methodically designed to complement and enhance each other's effectiveness. This interconnected approach removes roadblocks and drives rapid growth and financial stability. Many of our clients leverage the full scope of our services, creating a supply chain of value that impacts the entire organization from IT to customer experience.

At our core, we believe in the power of technology to transform. We’re passionate about inspiring innovation that shapes our people, our clients, our partners, and the communities we serve.

Job Description:

ProArch is seeking a energetic and customer-focused Cold Calling Specialist to promote our products and services over the phone. The role focuses on generating qualified leads, engaging potential customers, and supporting the sales pipeline through effective communication and follow-ups.

Key Responsibilities:

• Make outbound calls to prospective customers to introduce products/services.
• Clearly explain product features, benefits, and pricing to potential clients.
• Handle basic customer queries and objections professionally.
• Generate leads and schedule appointments for the sales team.
• Update customer details and call outcomes in the CRM system.
• Meet or exceed assigned call and lead-generation targets.
• Collaborate with the sales and marketing teams on campaigns and follow-ups.

Requirements

• High school diploma; additional qualifications in sales or marketing are an advantage.
• 0–2 years of experience in tele sales, call center, or customer-facing roles.
• Strong verbal communication and interpersonal skills.
• Basic knowledge of sales principles and CRM tools.
• Goal-oriented with a proactive and positive attitude.

Life @ ProArch

• At ProArch, we believe our people are the key to our success. That’s why we foster an environment where every employee—known proudly as a ProArchian—can grow, thrive, and make a meaningful impact.
• We empower employees to develop at their own pace through Career Pathways, a clear and supportive guide to professional progression.
• Our culture is one of positivity, inclusivity, and respect. Titles don’t define how we treat each other—every ProArchian is valued equally, and collaboration across roles and teams is the norm.
• We understand that great work starts with balance. That’s why we prioritize work-life harmony, offering flexible work schedules and encouraging time for what matters most.
• Beyond the workplace, ProArchians actively give back—organizing volunteer efforts and charitable initiatives that empower the communities we call home.
• And because we know that extraordinary efforts deserve recognition, we celebrate those who go above and beyond with appreciation programs.
• At ProArch, we’re not just using technology to transform businesses—we’re using it to create a better experience for our people, our clients, and our communities.

Competencies:

• Excellent Communication
• Analytical Skills
• Negotiation Skills
• Problem Solving Skills
• Client Engagement
• Relationship Building